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Privacy Policy

Below you will find all you need to know about how FLYEfit collects, uses and protects your personal data.

We take the protection of your data very seriously. We want you to feel confident that we are keeping your data secure, and that we handle and process it in accordance with the General Data Protection Regulation.

In our Data Protection Policy, we explain what personal data we collect, how we collect it, what we use your data for and how we safeguard it.

My Data

What data do you collect?
How do you use the data you collect?
How long do you keep my personal data?

This depends on the type of data and how we use it. When we make a decision on what data to keep, we consider the information we need to best provide you with our products and services, to help us manage your relationship with us, and to make sure we can meet certain statutory obligations.

Ways we collect data

We typically ask you for personal details when you sign up for our services through our website, in our gyms, in person, register for any of our apps, or visit our websites.

How do you secure my data?

At FLYEfit, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes, and actively monitor emerging cyber threats on a 24 x 7 basis.

Controlling my data

How can I take control of my personal data?

The good news is you have ultimate control over your personal data. If you don’t want us to send you relevant offers or marketing information, you can opt in or out at any time via MYFLYE.

Here are the quick and simple ways you can opt out:

Log in to your MYFLYE and select the Member Details tab. You can use the opt in / out option here.
You can also opt out using the link or text option at the bottom of any marketing e-mail or text you receive from us.

What communications will we always send you?

We make it easy for you to opt-out of marketing information and offers. However, we want to make sure you are kept up to date on all information relevant to your account. That’s why you cannot opt out of receiving messages related to billing, usage or general service messages.

How can I access my data?

If you want to get a copy of your personal data we hold, simply log on to your MYFLYE and use the link on the Member Details tab.

Any other questions?

If you would like to discuss your other GDPR rights, please contact us at [email protected]

What about third parties?

Who do you share my data with and why?

There are a number of reasons why we would share your data with third parties. Be assured your data will only ever be shared with third parties that we trust explicitly. Here is a list of instances in which we share your data, and the third parties to whom we share it with.

Cookies

What are cookies and how do you use them?

Cookies are small files that are stored on your computer when you visit our websites. The cookies hold basic information that shows us if you have visited our site previously, and which pages you visited. This data helps us to provide you with a more personalised service, so for example, the next time you visit our site we can present you with product or service information that you’ve shown an interest in.

How do you collect data from cookies?

We collect data in a way which does not identify you. We will not associate any data gathered from our website with any personally identifying information from any other source. See below cookies which are used on each of our sites:

Can I enable or disable cookies?

Today most web browsers allow you some control over whether you allow cookies to be collected. You can also easily delete or clear cookies on your browser at any time. This is a handy guide www.allaboutcookies.org which shows you how to see what cookies have been set on your browser and how you can manage them.

Contact Us

Get in touch with our Data Protection Officer (details below) if you have any questions about your data.

Data Protection Officer

The FLYEfit Data Protection Officer (DPO) monitors our compliance with the GDPR and will handle data related queries. You can contact our DPO at [email protected]