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SAFETY

  • SAFETY
  • General Membership
  • Billing
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COVID-19

  • What are FLYEfit’s Opening Hours?

    FLYEfit Gyms are open 364 days a year (closed on Christmas Day). During COVID-19, FLYEfit opening hours have changed. Opening times are between 05.30 and 23.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday, and Bank Holidays.

    FLYEfit Sallynoggin Gym has different opening times at 06.00 to 22.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday, and Bank Holidays.

  • What are FLYEfit’s Safety Procedures for COVID-19?

    FLYEfit take the safety of their Members and staff very seriously. We have introduced a set of strict measures that must be followed in all gyms. There is a temporary online booking system to help us with contact tracing and control numbers inside each gym, your temperature will be taken before entry, there will be deep cleaning between each gym slot and sanitisation stations throughout the gym for Members to clean equipment before and after use. Please stay at home if you feel unwell or have been in contact with someone who has symptoms or who has been diagnosed with COVID-19. Please see full safety video.

     

  • What do I need to bring with me to the gym?

    Please bring your Access card with you when you come to the gym. You could be refused entry without your card as we need this for contact tracing purposes.

    Please also arrive ready to train. Our changing rooms are temporarily closed.

  • How do I book my Gym Slot or Class at a FLYEfit Gym?

    Log into your MYFLYE (Member Login) and select ‘Book a Workout’. You can book 1 x 75-minute gym slot per day or a class using the drop-down menu. All slots can be booked 24 hours in advance.

    It is important that you have a confirmed online booking and your access card with you when entering a gym. You will be refused without these as we need them for contact tracing purposes. 

  • Is Personal Training Available?

    Personal training is available in all our gyms. All staff have completed COVID-19 Safety training and will maintain social distancing to make sure you are as safe as possible while training.   You can find all our personal trainers for each gym on our ‘Gyms’ page.

  • Are Classes Available?

    FLYEfit Classes are dependent on what Level we are currently at on the COVID-19 Safety Government Guidelines. All Classes have been re-designed, so every Member has sufficient space, there is no sharing of equipment and significantly reduced numbers to make sure everyone is safe in all our classes.

    As class numbers are so limited, failure to attend a class can result in booking restrictions being placed on your Member account. This is to be fair to all Members. Please make sure you cancel your booking if you are no longer going to make it. Cancellations must occur 30 minutes in advance of class start time to avoid future booking restrictions.

    Online Classes are also available on FLYEPLUS which comes free with a FLYEfit Membership. You can find hundreds of online classes that you can do at home or in the gym, just log into your MYFLYE.

  • Are Changing Rooms, Toilets and Shower Facilities Open?

    Changing rooms and showering facilities are temporarily closed. As soon as it is safe to do so, we will re-introduce these facilities.

    Toilets are open for use and are cleaned regularly throughout the day.

  • Will FLYEfit Clean and Sanitise the Gym?

    We take our cleaning and sanitisation very seriously at FLYEfit. We have contracted a team of specialised professional cleaners to make sure all gyms are regularly cleaned, sanitised, and disinfected to the highest standards. This includes all equipment, surfaces, and touch points. Every gym will be deep cleaned between each slot.

    We also ask all Members to clean equipment before and after use, use a towel and regularly use the hand sanitisation stations throughout the gyms.

  • Are all Equipment and Machines available during COVID-19?

    Our gym layouts have been re-designed to meet all social distancing guidelines, which has resulted in some gym equipment being temporarily out of use such as boxing gloves, exercise mats and some cardio machines have been blocked off to help us maintain social distancing.

    Members can bring their own exercise mats and boxing gloves.

  • How long can I stay in the Gym?

    All gym slots are currently 75 minutes. You can arrive anytime within your gym slot, but you must leave at the end of your assigned time. This is to be fair to all Members and to allow us to deep clean the gym effectively for the next gym slot.

    Changing rooms and showering facilities are temporarily out of use so we ask you to arrive in your gym gear, ready to train.

  • Do I need to wear a mask in the Gym?

    We ask all Members to wear a mask when queuing and entering and exiting the gym and when accessing lockers. A mask does not need to be worn during training but it is advised. Please respect all Members space when training.

  • Can I bring my own mask and gloves?

    Yes, of course. You can bring your own mask and gloves to use when training.

  • Can I buy a day Membership or Flexipass?

    Day passes/ Flexipass are temporarily not available as we are operating a gym slot booking system. We hope to introduce them back very soon!

Facilities

  • Is there a minimum number for a class to go ahead?

    Yes, there is a minimum number of three for a class to go ahead in FLYEfit. If you are unable to make a class, please cancel beforehand to be fair to other Members.

  • Are classes free?

    Yes, all classes are free with any FLYEfit Membership. Members can book classes through their MYFLYE account and classes can be booked 24 hours in advance. All class timetables can be found in the ‘Classes’ section of our website.

  • Is there free parking?

    FLYEfit do not operate any Car Parks at any of our Gym locations but there is some Parking options available at specific locations.

    Swords: FLYEfit Swords Members can avail of 2 hours free parking across the road from the gym. Take a ticket as you enter the Car Park and validate your ticket before leaving the gym.  After 2 hours, parking fee is €1.00 per hour. Please park in the FLYEfit designated spaces at the back, as cars parked outside the FLYEfit designated spaces can be clamped by the operator.

    Baggot Street: There is on street parking, please check street signs for rates.

    Blanchardstown – The operator of the Car Park to the front of the Gym allows Free Parking for FLYEfit Members.

    CHQ– There is on-street Pay and Display parking on North Wall Quay and adjoining roads as well as public car parks nearby such as, EPIC IFSC Car Park behind Hilton Garden Hotel, Connolly Station Car-Park, and Grand Canal Square Q Park.

    CORK – There is on street parking on Oliver Plunkett Street, please check street signs for rates. There is also a Multi-story Car Park located within a 5 minute walk from FLYEfit Oliver Plunkett Street.

    Drumcondra– There is no on-site car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.

    Dundrum– No car-parking available, but on-street parking is available nearby.  Please check street signs for rates.  There are also numerous Pay and Display car parks in the surrounding area.

    Georges St– No car-parking available on site, but on-street parking is available in the area and Drury Street car-park is situated nearby.

    Jervis Street – Jervis shopping centre offers parking during the Car Park’s opening hours (Mon to Wed 7am – 9pm, Thurs & Fri 7am – 12am, Sat 7.30am – 12am, Sunday & Bank Holidays 09.30am – 8pm).  Fees and Terms apply and all prices and info is available on their website.

    Liffey Valley– The operator of the Car Park offers 3 hours free parking to FLYEfit Members.  You will need to collect a Ticket as you enter the Car Park and use the same Ticket to exit. The operator of the Car Park charges €8.00 for Lost Tickets or parking over 3 hours.

    Macken Street – There is on street parking, please check street signs for rates.

    Portobello- No car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.

    Ranelagh – You can “Park by Text” in the car park operated by SuperValu, although the car park has limited spaces.  There is a special rate for FLYEfit Members of only 60 cent for 2 hours (normal rate €2.70 p/h).  You must text the correct code temp0756carreg to 53133.  Payment will be deducted from your phone bill.

    Sallynoggin – Limited Car Parking available onsite.

    Stillorgan – The Stillorgan Plaza operate a Pay & Display Car Park but offer 1 hour Free Parking to FLYEfit Members. Just take a ticket as you enter the Car Park, validate the Ticket inside the Gym (ticket validator beside Vending Machines) and bring the validated Ticket to the payment machine in the Car Park.

    Tallaght– The operator of the underground Car Park at Aldi offers 2 hours free parking to FLYEfit Members.  The Car Park is located directly across from the Gym.  Take a ticket as you enter, park on the middle level and validate the ticket before leaving the gym.

  • Do you have bike racks in your gyms?

    Yes, there is a Bike Rack in or near all FLYEfit Gyms.  Please note however that FLYEfit do not accept any responsibility for bikes left on or near their premises.

    Please ensure your Bike is always securely locked.

  • Does FLYEfit have a sauna, stream room, spa or pool?

    No, FLYEfit gyms do not offer these facilities.

  • Can I leave my belongings in the lockers overnight?

    No, members are asked to only use the lockers for the duration of their training session. Lockers will be emptied and cleaned at night. If a locker is locked overnight, padlocks will be broken and FLYEfit do not accept responsibility for the replacement of padlocks.

    FLYEfit also do not accept any responsibility for items left on the premises.

General Membership Queries

  • What is included in a FLYEfit Membership?

    A FLYEfit Membership gives you access to our gyms which have all the latest, high quality equipment from high performance equipment to cardio machines and everything in between. All gyms have changing and showering facilities (temporarily out of use due to COVID-19).

    Each gym also has over 60 free classes per week which are all included with a FLYEfit Membership. All Members also have access to FLYEPLUS which has hundreds of online workout videos which you can do at home or in the gym. Simply log in to your MYFLYE to access the videos.

    Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym. They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

  • What is the minimum age to join FLYEfit?

    You must be 16 years of age to become a Member of FLYEfit.  If you are between 16 and 18 years, Parental Consent is required, and this is handled during the online Membership Application process.

  • What do you mean by ‘no contract’?

    It means you are in control of your own Membership. You can cancel at any time with no strings attached.

  • What does ‘self service membership’ mean?

    It means you are in control of your FLYEfit Membership.

    You can manage everything from editing your personal details or payment details, pausing or cancelling your membership, viewing billing history to upgrading your membership to roaming through your Member log in (MYFLYE).

    Any action to make changes to your account must be performed by you.

  • What is the best Membership option?

    It’s really what is best suited to your needs. Our most popular option is our Roaming Membership at €32 per month as this gives you access to all FLYEfit gyms which gives you a lot of flexibility to go to the gym from wherever you are.

    There are monthly and annual payment options, and you can join one gym or all gyms. There is a joining fee of €25 for all Membership options.

  • How do I pause my FLYEfit Membership?

    To pause your Monthly Membership, just log in to your MYFLYE, select the ‘My Account’ button and then the ‘Pause Membership’ option.

    You can pause a Monthly Membership for free during COVID-19. The usual pause fee is €5 per month.  Pausing is immediate and should be done at least 72 hours in advance of your Membership Fee due date, then €5 will deduct Monthly instead of your normal Monthly rate.  The best time to Pause is towards the end of your Payment period as any unused time is not carried forward.

  • How do I re-start my Membership if I am paused?

    To restart your Membership just log into your MYFLYE, select ‘My Account’ and then the ‘Resume Membership’ option.  Your normal monthly fee will be deducted on the date you un-pause / resume your membership and your Gym access will be reinstated immediately.  You will be charged the normal monthly subscription on the date that you un-pause and that date becomes your new Monthly payment date so it’s a good idea to check your dates and see what works best for you.  Pausing is usually most cost effective if Pausing for a Month or longer.

    Annual Members – option available to pause via your Manage Membership section of MYFLYE.

  • How do I transfer my Membership to another FLYEfit gym?

    To transfer your FLYEfit Membership to another gym, simply log in to your MYFLYE, select the ‘My Account’ button and then click on the ‘Transfer Membership’ option.  you will be able to select your preferred Gym from the drop-down list of Gym locations.  After selecting your preferred Gym location, click ‘Transfer Gym’. It’s that easy!

    We allow 2 Free Transfers on a rolling 12 Month basis.  A Third and subsequent Transfers incur a fee of €5 per transfer.

  • How do I cancel my FLYEfit Memberhip?

    We never like to see our Members leave, but we understand that these things happen.

    Members can cancel their FLYEfit Membership through their MYFLYE account. Just click on the ‘My Account’ button and then ‘Cancel Membership’.

    There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership.  Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

    Please allow 72 hours before your payment due date.  The good news is that, when you cancel your Membership, you still retain Gym Access up until what would have been your next renewal date.

    If you decide to re-join FLYEfit, you will have to pay the €25 reg fee so we always recommend if you are on the fence, to pause your Membership.

  • Can I join FLYEfit for a month?

    We don’t offer a month Membership, but we do offer a monthly membership with no contract. As all FLYEfit Memberships are self-service, you could join and then cancel or pause after a month. Please cancel your Membership 72 hours before your payment is due to make sure you are not charged.

  • Can I defer my start date?

    Yes, you can defer your start date up to three months from the day you buy your FLYEfit Membership. If you defer your Membership, your start date and direct debit date must be the same. When you purchase your Membership, the payment of the join fee and membership fee is paid immediately but your membership will not start until the date you have selected as your membership start date.

  • Can I use all FLYEfit gyms?

    You can access all gyms with a Roaming Membership. You can upgrade your Membership at any time through your MYFLYE account.

  • Will I get a FLYEfit Membership card?

    You will not receive a FLYEfit Membership card but during the joining process you will be asked to nominate an existing card as your FLYEfit Access card, this must have a magnetic strip and at least 10 digits on the back. This can be a bank card, loyalty card or gift card.

    This card does not have to be the same card you use for payment.

  • Can I share my FLYEfit Membership with a friend?

    No, it is important that you don’t. To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found passing their Gym Access Cards to non-Members will have their membership cancelled.

  • How do I access the gym?

    You will need to swipe your Gym Access Card at the entrance of all gyms. You must always have your gym access card with you.

  • Do you offer Corporate Gym Memberships?

    We offer discounts for Corporate Memberships for 15+ members.

    We also offer a range of different classes and talks to businesses which can be customised to suit the interests of the staff from meditation, nutrition to general health and fitness.

    Email [email protected] for more details.

General Membership

  • What is included with a FLYEfit Membership?

    A FLYEfit Membership gives you access to our gyms which have all the latest, high quality equipment from high performance equipment to cardio machines and everything in between. All gyms have changing and showering facilities (temporarily out of use due to COVID-19).

    Each gym also has over 60 free classes per week which are all included with a FLYEfit Membership. All Members also have access to FLYEPLUS which has hundreds of online workout videos which you can do at home or in the gym. Simply log in to your MYFLYE to access the videos.

    Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym. They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

  • What is the minimum age to join FLYEfit?

    You must be 16 years of age to become a Member of FLYEfit.  If you are between 16 and 18 years, Parental Consent is required, and this is handled during the online Membership Application process.

  • What do you mean by ‘no contract’?

    It means you are in control of your own Membership via your online Membership Account (MYFLYE).

    You can cancel your Membership at any time.  Fees are non-refundable but you retain Gym Access up until what would have been your next payment date.

  • What does ‘self service membership’ mean?

    It means you are in control of your FLYEfit Membership.

    You can manage everything from editing your personal details or payment details, pausing or cancelling your membership, viewing billing history to upgrading your membership to roaming through your Member log in (MYFLYE).

    Any action to make changes to your account must be performed by you.

  • What is the best Membership Option?

    It’s really what is best suited to your needs. Our most popular option is our Roaming Membership at €32 per month as this gives you access to all FLYEfit gyms which gives you a lot of flexibility to go to the gym from wherever you are.

    There are monthly and annual payment options, and you can join one gym or all gyms. There is a joining fee of €25 for monthly & annual Membership options.

    [JOIN NOW]

  • How do I pause my FLYEfit Membership?

    To pause your Monthly Membership, just log in to your MYFLYE, select the ‘My Account’ button and then the ‘Pause Membership’ option.

    You can pause a Monthly Membership for free during COVID-19. The usual pause fee is €5 per month.  Pausing is immediate and should be done at least 72 hours in advance of your Membership Fee due date, then €5 will deduct Monthly instead of your normal Monthly rate.

  • How do I re-start a paused FLYEfit Membership?

    To restart your Membership just log into your MYFLYE, select ‘My Account’ and then the ‘Resume Membership’ option.

    Annual Members – option available to pause via your Manage Membership section of MYFLYE.

  • How do I transfer my Membership to another FLYEfit Gym?

    To transfer your FLYEfit Membership to another gym, simply log in to your MYFLYE, select the ‘My Account’ button and then click on the ‘Transfer Membership’ option.  you will be able to select your preferred Gym from the drop-down list of Gym locations.  After selecting your preferred Gym location, click ‘Transfer Gym’. It’s that easy!

    We allow 2 Free Transfers on a rolling 12 Month basis.  A Third and subsequent Transfers incur a fee of €5 per transfer.

  • How do I cancel my FLYEfit Membership?

    We never like to see our Members leave, but we understand that these things happen.

    Members can cancel their FLYEfit Membership through their MYFLYE account. Just click on the ‘My Account’ button and then ‘Cancel Membership’.

    There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership.  Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

    Please allow 72 hours before your payment due date.  The good news is that, when you cancel your Membership, you still retain Gym Access up until what would have been your next renewal date.

    If you decide to re-join FLYEfit, you will have to pay the €25 reg fee so we always recommend if you are on the fence, to pause your Membership.

  • Can I join FLYEfit for a month?

    We don’t offer a month Membership, but we do offer a monthly membership with no contract. As all FLYEfit Memberships are self-service, you could join and then cancel or pause after a month. Please cancel your Membership 72 hours before your payment is due to make sure you are not charged.

  • Can I defer my start date?

    Yes, you can defer your start date up to three months from the day you buy your FLYEfit Membership. If you defer your Membership, your start date and direct debit date must be the same. When you purchase your Membership, the payment of the join fee and membership fee is paid immediately but your membership will not start until the date you have selected as your membership start date.

  • Can I use all FLYEfit Gyms?

    You can access all gyms with a Roaming Membership. You can upgrade your Membership at any time through your MYFLYE account.

  • Will I get a FLYEfit Membership Card?

    You will not receive a FLYEfit Membership card but during the joining process you will be asked to nominate an existing card as your FLYEfit Access card, this must have a magnetic strip and at least 10 digits on the back. This can be a bank card, loyalty card or gift card.

    This card does not have to be the same card you use for payment. Please look at this handy video which shows how our access card system works.

    [Insert new guided video]

  • Can I share my FLYEfit Access card with a friend?

    No, it is important that you don’t. To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found passing their Gym Access Cards to non-Members will have their membership cancelled.

  • How do I access the gym?

    You will need to swipe your Gym Access Card at the entrance of all gyms. You must always have your gym access card with you.

  • Do you offer Corporate Gym Memberships?

    We offer discounts for Corporate Memberships for 15+ members. We can also design a customised package for businesses with a range of different talks and classes from meditation, nutrition to general health.

    Email [email protected] for more details.

  • What do I do in case of an emergency?

    There will be a staff member on site, they may not be visible at all times, if this is the case please hit the emergency button located on ALL Gym Floors and a staff member will be with you ASAP.

Billing

  • What happens if my monthly payment bounces?

    We will send you an email containing a Payment Link which you can use to make the outstanding payment.

    Your Bank may levy an additional fee for handling a failed payment and, unfortunately, we must pass this on to the Member.  Using the Payment Link, you will have the option to pay your outstanding Monthly Fee plus any additional Bank charges (please note the additional fee, if applied, is not a penalty for your missed payment, the added charge is a fee levied by your Bank).

    You log into your MYFLYE account and use the Payment Link to complete the outstanding payment by Credit or Debit Card.  As the payment has not been received on the due date, it will be backdated to the due date as this date is linked to your Membership Start Date.  If you choose not to pay the outstanding amount, your membership will be automatically cancelled.

    Please note however, when a membership has been cancelled or allowed lapse, the €25.00 Joining Fee is automatically applied during the re-join process.  This is because the fee is related to the membership as opposed to the individual.

  • When will I be billed?

    After the initial payment, you will then make no further payment until the Month following your Membership Start Date.

    If you are paying your recurring Monthly Membership Fees via Bank Direct Debit, FLYEfit will apply for your payment one Month after you setup the Direct Debit, however it will take a further 4 – 6 days to be deducted from your Bank for the 1st payment and 3 days for any subsequent payments.

  • Can I pay monthly with Bank Account Details?

    When setting up your Membership, you will be asked to pay the initial Join Fee and Membership Fee by either Credit or Debit Card.  The card you nominate for payment will automatically be selected as your “Default” method of payment for any recurring payments.

    You can change this Card in your online Membership Account (MYFLYE) at any stage in the Payment Method tab.  Alternatively, if, following the initial payment, you wish to pay your recurring Monthly payments by Direct Debit, you can add Direct Debit details on the Payment Method tab in MYFLYE.  Just mark the Bank Details as your “Default” Payment Method.  You must have one Default Payment Method listed at all times, but you can amend these details at any time.

  • My details have changed, how do I update them?

    You can change anything from your personal, billing or membership details through your MYFLYE account. A FLYEfit Membership is self-service. If you are updating any billing details, please do this at least 72 hours before your payment is due to give time for it to be processed.

  • I have bought an Annual Membership but want to cancel. Can I get a refund?

    Yes, if you have bought an Annual FLYEfit Membership and change your mind, you are entitled to cancel your membership at any time within 14 days from your start date. Just email [email protected] by midnight on day 14. Where you have not used the gym, you will be entitled to a full refund of all joining fees and membership fees paid. Where you have used the gym prior to cancellation, we reserve the right to charge you a reasonable fee for your gym usage during this period.

Video Guides

  • What are your safety procedures for COVID-19?