FAQ’S

FAQ’S2020-06-23T16:43:10+00:00
What’s in FLYEfit gyms?2019-12-04T09:43:36+00:00

Our gyms are packed with the very latest, high quality, Gym equipment, to make sure you have the best possible workout and get the best results. There are over 60 Classes per week in each Gym location and ALL Classes are included in the Membership Fee. We offer Changing Rooms, Lockers and Shower Facilities. Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym. They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

What do you mean by ‘no contract’?2018-12-03T09:03:23+00:00

Exactly that. We offer a Membership with no Contract. You are in control of your own Membership and you can cancel the Membership at any time.

Please note – a Monthly Membership involves recurring Monthly Payments so, even though there is no contract and you can cancel your membership at any time, the recurring fee will deduct automatically each Month until you do cancel.

What does self service membership mean?2018-12-03T09:03:23+00:00

This means that we have made it easy for you by allowing you to Manage your own online Membership account (MYFLYE).  YOU ARE IN CONTROL OF YOUR OWN MEMBERSHIP. You manage your own account in your MYFLYE. Just use your email address and Password to log into your MYFLYE account.  You can perform the following tasks

  • Edit your Personal details/Bank Account / Payment Card details/ access code.
  • Pause or cancel your membership.
  • View your billing history and pay any outstanding fees.
  • Upgrade your membership to Roaming (Multi Gym Membership).

FLYEfit will not intervene with your account. Any action to make changes to your account must be performed by you.

Membership is great value, what’s the catch?2018-12-03T09:03:23+00:00

There isn’t a catch! We can do this by keeping costs low and removing unnecessary and expensive frills such as pool, sauna, fluffy towels, cafes etc.

Will Personal Training be available?2019-02-20T10:24:06+00:00

Yes, Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym. They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

ALL PERSONAL TRAINERS ARE SELF EMPLOYED – Only Personal Trainers who hold a Personal Training Agreement with FLYEfit can train their clients (who must be FLYEfit Members) in our Gyms.

If you require the services of a Personal Trainer, the agreement you put in place will be between you and the Personal trainer. FLYEfit is not responsible for, nor benefits from, any Transaction between you and the Personal Trainer. Each Personal Trainer operates under a personal training agreement and are fully aware of their responsibilities to the client.

  • As a personal training client, please be aware of your consumer rights.
    You are entitled to a fully qualified Personal Trainer that abides by all laws.
    Your Personal Trainer must be registered as self-employed.
    Your Personal trainer must be fully tax compliant.
    You must be provided with a receipt for all payments.
    You have a right to receive a refund from the Personal Trainer if the Personal Trainer does not / cannot provide the number of sessions you have signed up to.
What Membership option is best for me?2018-12-03T09:03:23+00:00

You can choose the best option to suit your needs. We offer Memberships with no contract and allow you to manage your own Membership online via your own, password protected , Membership Account. As there is no Contract, you can cancel the Membership online at any time.

Membership Packages are:

Single Gym Monthly Membership @ €29.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Monthly Membership @ €32.00- Access to all FLYEfit locations.

** Note – Monthly Memberships involve recurring Monthly payments until cancelled. **

Single Gym Annual Membership @ €259.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Annual Membership @ €299.00- Access to all FLYEfit locations.

When joining or re-joining, there is a joining fee of €25.00

How do I become a member of FLYEfit?2018-12-03T09:03:22+00:00

It couldn’t be easier!  There are no long forms to be completed and the Joining Process only takes a few minutes.  You can join and manage your Membership on-line from the comfort of your own home via a PC or mobile phone.

You can also join FLYEfit at the Gym itself using one of the Computer Terminals available at the Gym entrance where one of the team will be able to help.

You may want to look at the membership choices to decide which type of membership is best for you.

Membership Packages are:

Single Gym Monthly Membership @ €29.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Monthly Membership @ €32.00- Access to all FLYEfit locations.

** Note-Monthly Memberships involve recurring Monthly payments until cancelled. **

Single Gym Annual Membership @ €259.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Annual Membership @ €299.00- Access to all FLYEfit locations.

When joining or re-joining, there is a joining fee of €25.00

Can I join FLYEfit for one month only?2018-12-03T09:03:22+00:00

Whilst we do not offer or advertise a fixed, one-month, Membership Term. we do offer a rolling Monthly Membership with no contract where members have full control over their own Membership. Members can make changes to their Membership details and change / cancel their membership at any time. So, if only joining for One Month, please ensure you cancel the Membership, online, prior to the automated renewal for the second Month. As we are a self-service system and you are in control of your own membership, you will be able to log in to MYFLYE / Manage and choose Cancel Membership. There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership. Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

Please allow 72 hours before your payment due date. You may inform your bank if you wish although this is not necessary. It can take a period of time before your bank writes to inform FLYEfit of your wish to cancel, therefore you must still cancel in your MYFLYE to ensure your account and payments are cancelled immediately.

Can I defer my start date?2018-12-03T09:03:22+00:00

Yes, you can defer your start date up to 3 months from the day you purchase Membership. If you defer your Membership, your Start Date and your Direct Debit date must be the same (Monthly). When you purchase your Membership, the payment of the Join Fee and Membership Fee is paid immediately but your Membership will not start until the date you have selected as your Membership Start Date.

Can I use all FLYEfit Gyms when I join?2018-12-03T09:03:22+00:00

Yes of course. Just purchase a “Roaming” Membership when joining. The Roaming Membership provides multi Gym access. If you purchase a single Gym Membership, you can upgrade from single Gym to a Roaming Membership online via your MYFLYE account.

Will I get a FLYEfit Membership Card?2019-01-31T09:23:58+00:00

No, rather than a Membership Card, during the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

Any card issues please contact [email protected] and they will be happy to assist.

How do I access the gym?2019-01-31T09:23:24+00:00

You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.

This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

Any card issues please contact [email protected] and they will be happy to assist.

 

After my first initial payment – when is the next monthly payment due?2018-12-03T09:03:05+00:00

After the initial payment, you will then make no further payment until the Month following your Membership Start Date.
If you are paying your recurring Monthly Membership Fees via Bank Direct Debit, as of Feb 2014, FLYEfit will apply for your payment one Month after you setup the Direct Debit, however it will take a further 4 – 6 days to be deducted from your Bank for the 1st payment and 3 days for any subsequent payments.

This is due to the implementation of SEPA (Single European Payments Area).  It is a new European directive and it allows Direct Debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  FLYEfit members from any of the participating countries can use the bank account from their home country to set up a Monthly Direct Debit.

Can I pay monthly with Bank Account Details?2018-12-03T09:03:05+00:00

When setting up your Membership, you will be asked to pay the initial Join Fee and Membership Fee by either Credit or Debit Card.  The card you nominate for payment will automatically be selected as your “Default” method of payment for any recurring payments.  You can amend this Card in your online Membership Account (MYFLYE) at any stage in the Payment Method tab.  Alternatively, if, following the initial payment, you wish to pay your recurring Monthly payments by Direct Debit, you can add Direct Debit details on the Payment Method tab in MYFLYE.  Just mark the Bank Details as your “Default” Payment Method.  You must have one Default Payment Method listed at all times but you can amend these details at any time.  Membership is self-service, FLYEfit do not intervene in your account.  Any changes you wish to make to your account / Payment Method must be done online in your MYFLYE.

Can I change my account details during my membership?2018-12-03T09:03:05+00:00

Yes indeed, provided that your account is eligible to accept your recurring Monthly payment option (normally a current account) or you can add a Credit / Debit Card as a method of Monthly payment.  You can manage your Payment Method in your online MYFLYE account.

You must change your account / Payment Method at least 72 hours prior to your Monthly payment due date to allow time to change your details.  This is very important because failure to do so could result in a failed Membership Fee payment.

Can I get a refund if I buy Annual Membership?2019-04-15T10:06:13+00:00

Yes, if you have purchased an Annual Membership and change your mind, you are entitled to cancel your membership at any time within the period of fourteen (14) days from the date of commencement of your membership by informing [email protected] by midnight on day 14. Where you have not used the gym, you will be entitled to a full refund of all joining fees and membership fees paid. Where you have used the gym prior to cancellation, we reserve the right to charge you a reasonable fee for your gym usage during this period.

Do you offer Corporate memberships?2018-12-03T09:03:05+00:00

We offer discounts for Corporate Memberships for 15+ members. Email [email protected] for more details. *Corporate discount excludes pre-sale sites

What is the minimum age to join FLYEfit?2018-12-03T09:03:04+00:00

You must be 16 years of age to become a Member of FLYEfit.  If you are between 16 and 18 years, Parental Consent is required and this is handled during the online Membership Application process.

How long is my pre opening sale rate valid for?2018-12-03T09:03:04+00:00

Your pre opening sale rate is valid for a period of one year from the opening date of the gym if you do not cancel in the interim. Effective August 2016.

What cards can I use for access to the gym?2019-01-31T09:22:48+00:00

Our systems accept nearly any card with a black magnetic strip and at least 10 digits. (the last 10 digits ONLY of your card is required for the access card).  This Card does not have to be the same Card that has been used for payment.   You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

Do FLYEfit offer towels?2018-12-03T09:03:04+00:00

No, towels are not provided in our Gyms so please remember to bring yours with you.

Paper towels cause unnecessary waste, so we ask that you carry a sweat towel at all times to wipe down Gym equipment after use.  Sweat towels can be purchased in the vending machines if need be.

How can I avail of the pre-sale rate?2018-12-03T09:03:04+00:00

In order to receive the pre-sale rate you must join up via our website at www.flyefit.ie and select the new gym opening.  On the date you purchase the pre-opening sale Membership, the Join Fee and initial Membership Fee will be billed immediately (to secure the special rate) but your Membership will not start until the date the Gym actually opens.

When will I be debited for the pre-sale rate?2018-12-03T09:03:04+00:00

You will be charged on the date you join up and purchase the membership. This will guarantee you the pre sale rate prior to opening and will become active on the date of the official opening of the new gym, and will cover your first month’s membership.  Your second debit will be one month after opening (if you have purchased a Monthly Membership).

How long is my pre-sale rate valid for?2018-12-03T09:03:04+00:00

The pre-sale rate, once purchased prior to the opening date of the relevant Gym location, is valid for one year only from the opening date of the gym, or until you transfer to a higher priced Gym if doing so during the first 12 Months. If the Membership is cancelled or allowed lapse the pre-sale rate is not applied if you re-join.

When does the pre-sale rate end?2018-12-03T09:03:04+00:00

The pre-sale rate of €26 monthly & €229 annually, will expire at 11.59pm the date before the gym will officially open.

Should I pre-book Classes and how do I book?2020-09-02T18:18:24+00:00

Yes, Classes are very popular so we recommend that you book your Class in advance to avoid disappointment.  Once you are booked in, and attend on time, you are guaranteed a place.  Latecomers cannot be accommodated as the Class must start as scheduled.

You can book Classes 24 hours in advance of the Start Time via your MYFLYE online Membership Account.

If you log into your MYFLYE and select the Book A Workout tab and then select Classes from the drop down menu.  Select the “book” button beside   This will open a new window to confirm your booking.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

Do I have to book classes?2020-09-02T18:17:21+00:00

As all Classes are very popular, we recommend that you book your preferred Classes in advance to avoid disappointment.  Classes can be booked 24 hours in advance of the actual start time of the Class.  You cannot book overlapping classes.  To book, just log into your MYFLYE and select the Book A Workout tab and then the Classes option from the drop down menu.  Click the “book” button beside the Class you wish to attend.  A new window will open to confirm your booking.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

How do I Book a Class?2020-09-02T18:16:17+00:00

The Classes can be booked 24 hours in advance of the actual start time of the Class.  You cannot book overlapping classes.  To book, just log into your MYFLYE, select the Book A Workout tab and then select the Classes option from the drop down menu.  Click the “book” button on the Class at the time you wish to attend.  A new window will open to confirm your booking.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

What happens if I miss a booked class?2020-09-02T18:15:17+00:00

If you miss a class, don’t worry, we get it. Sometimes life gets in the way. Hopefully, we’ll see you at the next one.

Our classes are really popular and in high demand, so just remember to cancel if you can’t make a class. That way, your fellow gym goers can take advantage of your free place.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

Is there a minimum number for a Class to go ahead?2020-09-02T18:14:19+00:00

There is a minimum requirement of 3 people attending on the day for a class to go ahead.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

How do I access the Gym?2019-01-31T09:28:19+00:00

You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

Any card issues please contact [email protected] and they will be happy to assist.

Can I have access to more than one FLYEfit Gym?2020-08-24T21:54:34+00:00

Yes indeed, you can avail of our Multi Gym Membership (Roaming) option.  Just log into MYFLYE and select My Account and then choose the Add Roaming option.  Tick the “Add Roaming to my Membership” box and then select Add Roaming.  Roaming will be charged at a pro-rata rate until your next payment date and your quote will appear on the screen before you are asked to confirm the upgrade.

What do I need to bring to the Gym with me?2018-12-03T09:02:52+00:00

FLYEfit supply all the equipment required for Classes (Mats, Boxing Gloves etc.) but we ask that you carry a sweat towel at all times to wipe down any equipment you may use.  Sweat towels can be purchased in the vending machines at the Gym.  Also, bring a bottle of water, you will need it!

What cards can I use for access to the gym?2019-02-11T16:48:19+00:00

Our systems accept nearly any card with a black magnetic strip and at least 10 digits. (the last 10 digits ONLY of your card is required for the access card).  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

What happens if my Gym Access Card is not working?2020-03-20T11:21:19+00:00

There will be computer terminals outside the turnstile and you can amend your access details to a new Card by logging into your MYFLYE account on the website and changing your card number.  Your account will be updated, and you can gain access, immediately.

This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym by swiping it at the entrance. 

If you need any assistance, just press the bell beside the turnstile and a Member of staff will be with you shortly.  Staff are available from 6.30am – 10.30pm Monday to Friday, 9.00am – 7.30pm Saturday and Sunday.

Any MYFLYE account issues must be emailed to [email protected] who will deal with your query during working hours.

Will I receive a FLYEfit Membership Card?2019-01-31T09:26:10+00:00

No, rather than a Membership Card, during the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times, to enter the gym. 

You must not allow anyone else to use your Gym Access Card.  To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found flouting this rule will have their membership cancelled.

Can I pause my membership?2020-08-24T21:53:22+00:00

Of course.  To “pause” your Monthly Membership, just log in to your MYFLYE, select the My Account button and then the Pause Membership option.  You can pause a Monthly Membership for €5 per month.  Pausing is immediate and should be done at least 72 hours in advance of your Membership Fee due date, then €5 will deduct Monthly instead of your normal Monthly rate.  The best time to Pause is towards the end of your Payment period as any unused time is not carried forward.

To restart your Membership just log into your MYFLYE, select My Account and then the Resume Membership option.  Your normal monthly fee will be deducted on the date you un-pause / resume your membership and your Gym access will be reinstated immediately.  You will be charged the normal monthly subscription on the date that you un-pause and that date becomes your new Monthly payment date so it’s a good idea to check your dates and see what works best for you.  Pausing is usually most cost effective if Pausing for a Month or longer.

Annual Members – option available to pause via your Manage Membership section of MYFLYE.

How do I transfer my membership to another FLYEfit Gym?2020-08-24T21:51:33+00:00

Log into your MYFLYE, select the My Account button and then click on the  “Transfer Membership” option.  Choose Transfer Membership and tick the OK to Transfer box and you will be able to select your preferred Gym from the drop-down list of Gym locations.  After selecting your preferred Gym location, click Transfer Gym.

We appreciate your support and allow 2 Free Transfer on a rolling 12 Month basis.  A Third and subsequent Transfers incur a fee of €5 per transfer.

How do I cancel my membership?2020-08-24T21:48:01+00:00

Before you call time on your fitness journey, did you know there are other options available?

If you Cancel your Membership, you will be liable to pay the €25.00 Join Fee again so, depending on how long a break you are taking, it may be more cost effective to “Pause” your Membership.  Details are available on your MYFLYE.

If your current FLYEfit location no longer suits your needs, we allow 2 Free Transfer to a different FLYEfit location.  Third and subsequent Transfers incur a Fee of only €5.00 per Transfer.

If cancelling is the best option at this time for you, although we are sorry to be losing you, we have made the process easy for you.  As we are a self-service system and you are in control of your own membership, you will be able to log in to MYFLYE select the My Account button and then the Cancel Membership option below the green Change Your Card Access button.  There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership.  Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

Please allow 72 hours before your payment due date.  The good news is that, when you cancel your Membership, you still retain Gym Access up until what would have been your next renewal date.

What happens if my Monthly Payment bounces?2019-10-30T16:47:11+00:00

We will send you an email containing a Payment Link which you can use to make the outstanding payment.

Your Bank may levy an additional fee for handling a failed payment and, unfortunately, we must pass this on to the Member.  Using the Payment Link, you will have the option to pay your outstanding Monthly Fee plus any additional Bank charges (please note the additional fee, if applied, is not a penalty for your missed payment, the added charge is a fee levied by your Bank).

You log into your MYFLYE account and use the Payment Link to complete the outstanding payment by Credit or Debit Card.  As the payment has not been received on the due date, it will be backdated to the due date as this date is linked to your Membership Start Date.  If you choose not to pay the outstanding amount, your membership will be automatically cancelled.

Please note however, when a membership has been cancelled or allowed lapse, the €25.00 Joining Fee is automatically applied during the re-join process.  This is because the fee is related to the membership as opposed to the individual.

How do I upgrade to Roaming so I can use all gyms?2020-08-24T21:49:52+00:00

Log into your MYFLYE, select the “My Account” button and choose the Add Roaming option.  Roaming will be charged at pro-rata rate until your next payment date.  A Roaming Membership allows you access to all FLYE Gym locations.

Can I change my account details during my membership?2018-12-03T09:02:51+00:00

Yes you can, provided that your account is eligible to accept your monthly payment option (normally a current account) or you can add a visa card as a method of monthly payment.  You can manage your payment method in MYFLYE

You must change your account/ payment method at least 72 hours prior to your monthly payment due date in order to allow time to change your details.  This is very important because failure to do so could result in a bounced monthly payment.

Can I change my Bank Account Details during my membership?2018-12-03T09:02:51+00:00

Yes indeed, provided that your account is eligible to accept your recurring Monthly payment option (normally a current account) or you can add a Credit / Debit Card as a method of Monthly payment.  You can manage your Payment Method in your online MYFLYE account.

You must change your account / Payment Method at least 72 hours prior to your Monthly payment due date to allow time to change your details.  This is very important because failure to do so could result in a failed Membership Fee payment.

Does SEPA affect how I can CANCEL my membership?2018-12-03T09:02:51+00:00

No, you must still log in and cancel membership in MYFLYE 72 hours prior to your payment date to ensure membership is cancelled in time.

Note: Your membership is not cancelled until you follow all steps and you will receive your Cancellation Confirmation email! 

How will SEPA affect my current membership?2018-12-03T09:02:51+00:00
FROM THE 1st FEB 2014  SEPA Implementation Date:
  1. We will submit your Direct Debit payment to your bank as normal on your payment date however it will take your bank up to 6 business days longer for the 1st DD payment and 3 days longer for subsequent DD payments to be deducted  from your account than pre 1st Feb 2014.
  2. If you wish to change your Direct Debit details, you will now need to use an iban and bic code instead of Sort code and bank account number you can get this infomation from your bank statement or banking online.
  3. We will automatically convert current members bank account to iban and bic codes using the banks conversion programme.
  4. Members who do not hold an Irish Bank account and who hold an european bank account can use their account from their home country as method of payment for monthly Direct debit fees.
What is SEPA?2018-12-03T09:02:51+00:00

SEPA: Stands for Single European Payments Area.  It is a new European directive.  It allows Direct debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  FLYEfit members from any of the below countries can use the bank account from their home country to set up the monthly Direct Debit.

Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Portugal, Slovakia, Slovenia, Spain.

Have you got Lockers available?2020-03-20T11:18:28+00:00

Yes there are lockers in every Gym.  You can bring your own lock or purchase one on site from the vending machine.  Please ensure you lock all your belongings away at ALL times.  Lockers are not to be used for overnight storage.

Both the Ladies & Gents Changing rooms will close for security reasons and for deep cleaning during certain hours.  However the wheelchair accessible bathrooms will be open and they also host shower facilities.

At our non-24 Hour Gyms, the main Changing Rooms are open between the below hours:

Weekdays 05.30 – 22.30.  Weekends 07.30 – 19.30.  Bank Holiday Mondays 07.30 – 19.30.

Wheelchair accessible Changing Rooms will be open outside of the above times and they host shower facilities.

At our 24 Hour Gyms, the main Changing Rooms are open between the below hours:

Weekdays 05.30 – 23.59.  Weekends 07.30 – 22.30.  Bank Holiday Mondays 07.30 – 22.00.

Wheelchair accessible Changing Rooms will be open outside of the above times and they host shower facilities.

What happens if I forget or lose my access card?2019-01-11T11:35:41+00:00

You must have your Access Card with you to enter the Gym.  If you forget your Card, there will be computer terminals outside the Gym entrance and you can amend your Gym Access Card details by logging into your MYFLYE account on the website and changing your card number.  Your account will be updated and you can gain access immediately.

For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card). You can use Dunnes Stores Gift cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times to enter the gym. 

Any account issues must be emailed to [email protected] who will deal with your query during working hours.

How do I gain entry to the Gym?2019-01-31T09:25:13+00:00

You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 10 digits (the last 10 digits only of your card is required for the access card).  It is possible to use Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

*You must have your gym access card with you at all times to enter the gym. 

Is the FLYEfit website secure?2018-12-03T09:02:41+00:00

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private. Please refer to our privacy statement on the website for further details.

Can I share or give my Card number to somebody else to use?2018-12-03T09:02:41+00:00

No, it is important that you don’t. To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found passing their Gym Access Cards to non-Members will have their membership cancelled.

Is there a minimum number for a class to go ahead?2020-09-02T18:12:53+00:00

There is a minimum requirement of 3 people attending on the day for a class to go ahead.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

Are FLYEfit offering classes?2020-09-02T18:11:43+00:00

Yes indeed, all FLYEfit Classes are included in the Membership Fees.  Members can book Classes via their online Membership Account (MYFLYE) and Classes can be booked 24 hours in advance of the start time of the Class.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

Class timetables are available on our website under the Classes tab and on the Member’s Class Booking Page.

Do FLYEfit offer Car Parking?2020-03-20T11:11:06+00:00

FLYEfit do not operate any Car Parks at any of our Gym locations but there is some Parking options available at specific locations.

Airside Swords: The operator of the Car Park to the rear of the Wealth Alliance building offers 2 hours free parking to FLYEfit Members.  The Car Park is directly across the road from the Gym.  Take a ticket as you enter the Car Park and validate your ticket prior to leaving the Gym.  Above 2 hours, parking fee is €1.00 per hour. Please park in the FLYEfit designated spaces at the back, as cars parked outside the FLYEfit designated spaces can be clamped by the operator and any abuse of Car Park rules may result in FLYEfit Membership being cancelled.

Baggot Street is on street parking, please check street signs for rates.  St Stephen’s Green Luas stop is a 9 minute walk.  The area is served by numerous Bus routes and the DART passes nearby.

Blanchardstown – The operator of the Car Park to the front of the Gym allows Free Parking for FLYEfit Members.

CHQ– There is on-street Pay and Display parking on North Wall Quay and adjoining roads as well as public car parks nearby such as, EPIC IFSC Car Park behind Hilton Garden Hotel, Connolly Station Car-Park, and Grand Canal Square Q Park.  The gym is a few minutes walk from Busarus Bus Station and Connolly Train Station. The Red Luas Line, Georges Dock stop is beside CHQ. The area is serviced by numerous bus routes and other various transport links.

CORK – Oliver Plunkett Street –  On street parking, please check street signs for rates.  3 Minute walk from Bus Eireann Station.  Multi-story Car Park located within a 5 minute walk from FLYEfit Oliver Plunkett Street.

Drumcondra–  No on site car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.  Drumcondra Rail station is a 8 minute walk and the area is served by numerous bus routes.

Dundrum– No car-parking available, but on-street parking is available nearby.  Please check street signs for rates.  There are also numerous Pay and Display car parks in the surrounding area.  Dundrum and Balally Luas stops are nearby and the area is served by numerous bus routes also.

Georges St– No car-parking available on site, but off-street parking is available in the area and Drury Street car-park is situated nearby.  The area is also served by numerous bus routes.

Jervis Street – Jervis shopping centre offers parking during the Car Park’s opening hours (Mon to Wed 7am – 9pm, Thurs & Fri 7am – 12am, Sat 7.30am – 12am, Sunday & Bank Holidays 09.30am – 8pm).  Fees and Terms apply and all prices and info is available on their website – https://jervis.ie/parking

Liffey Valley Fonthill Road – The operator of the Car Park offers 3 hours free parking to FLYEfit Members.  You will need to collect a Ticket as you enter the Car Park and use the same Ticket to exit. The operator of the Car Park charges €8.00 for Lost Tickets or parking over 3 hours.

Macken Street is on street parking, please check street signs for rates.  The closest Dart stops to the Gym are Grand Canal Dock coming from south, and Pearse Street coming from north.  The closest Luas station is Mayor Square (NCI) on the Red Line. The Gym is a 10 minute walk from the station (720m approx.)  Routes 1, 47, 56a, and 77a all operate close to the Gym.

Portobello- No car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.  Harcourt Street Luas stop is a 3 minute walk and the area is served by numerous bus routes.

Ranelagh Gym– You can “Park by Text” in the car park operated by SuperValu, although the car park has limited spaces.  There is a special rate for FLYEfit Members of only 60 cents for 2 hours (normal rate €2.70 p/h).  You must text the correct code temp0756carreg to 53133.  Payment will be deducted from your phone bill.  The Ranelagh Luas stop is a 2 minute walk away and the area is also served by numerous bus routes.

Sallynoggin Gym – Limited Car Parking available onsite.  The area is serviced by bus routes 7a and 7d and other various transport links.

Stillorgan Plaza – The Stillorgan Plaza operate a Pay & Display Car Park but offer 1 hour Free Parking to FLYEfit Members. Just take a ticket as you enter the Car Park, validate the Ticket inside the Gym (ticket validator beside Vending Machines) and bring the validated Ticket to the payment machine in the Car Park. There are other Car Parks in the vicinity and the area is serviced by numerous bus routes and other various transport links.

Tallaght Crosswest – The operator of the underground Car Park at Aldi offers 2 hours free parking to FLYEfit Members.  The Car Park is located directly across from the Gym.  Take a ticket as you enter, park on the middle level and validate the ticket prior to leaving the Gym.

Should I pre book into classes and how do I book in?2020-08-28T13:36:24+00:00

Yes, you must have a confirmed booking to attend a Class.  Classes are very popular so we recommend that you book your Class in advance to avoid disappointment.  Once you are booked in, and attend on time, you are guaranteed a place.  Latecomers cannot be accommodated as the Class must start as scheduled.

You can book Classes 24 hours in advance via your MYFLYE online Membership Account.

If you log into your MYFLYE and select the Book A Workout tab and then select the Classes option from the drop down menu.  This will open a new window to confirm your booking.  Once you are booked into a class it will show up in blue. As a courtesy to fellow members if you cannot attend the class, can you please log into MYFLYE and cancel the class by clicking on the Cancel button beside the Class.

Will personal training be available?2019-02-20T10:19:41+00:00

Yes, Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis.  Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym.  They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

ALL PERSONAL TRAINERS ARE SELF EMPLOYED – Only Personal Trainers who hold a Personal Training Agreement with FLYEfit can train their clients (who must be FLYEfit Members) in our Gyms.

If you require the services of a Personal Trainer, the agreement you put in place will be between you and the Personal trainer.  FLYEfit is not responsible for, nor benefits from, any Transaction between you and the Personal Trainer. Each Personal Trainer operates under a personal training agreement and are fully aware of their responsibilities to the client.

As a personal training client, please be aware of your consumer rights.

  • You are entitled to a fully qualified Personal Trainer that abides by all laws.
  • Your Personal Trainer must be registered as self-employed.
  • Your Personal trainer must be fully tax compliant.
  • You must be provided with a receipt for all payments.
  • You have a right to receive a refund from the Personal Trainer if the Personal Trainer does not / cannot provide the number of sessions you have signed up to.
Does the facility include sauna, steam, spa and pool?2018-12-03T09:02:40+00:00

No.  We are offering a high quality, low cost, exercise and gym facility only, with a no ‘frills and fuss’ approach.  This allows us to give you a high value – low cost membership.  Why pay extra for facilities you may not use?

Do you have Bike Racks at FLYEfit Gyms?2018-12-03T09:02:40+00:00

Yes, there is a Bike Rack in or near all FLYEfit Gyms.  Please note however that FLYEfit do not accept any responsibility for bikes left on or near their premises.  Please ensure your Bike is securely locked at all times.

Can I leave my belongings in the Lockers overnight?2018-12-03T09:02:40+00:00

No, members are asked to only use the lockers for the duration of their training session. Lockers will be emptied at night and member’s items moved. Padlocks may be broken to gain access and will not be replaced by FLYEfit.

FLYEfit do not accept any responsibility for items left on the premises.

What do I do in case of an emergency?2020-07-17T11:02:53+00:00

There will be a staff member on site, they may not be visible at all times, if this is the case please hit the emergency button located on ALL Gym Floors and a staff member will be with you ASAP.

Is the Gym staffed during Opening Hours?2020-08-25T14:01:58+00:00

Yes indeed, the Gym is staffed by FLYEfit Gym staff throughout the current opening times :

Our Sallynoggin Gym will open at 06.00 to 22.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays,  All other FLYEfit Gym locations will open between 05.30 and 23.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays.

Please Note: *You must have your gym access card with you at all times to enter the gym*. 

What are the Opening Hours at the Gyms?2020-08-25T14:01:19+00:00

Our Sallynoggin Gym will open at 06.00 to 22.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays,  All other FLYEfit Gym locations will open between 05.30 and 23.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays.

All FLYEfit Gyms are open 7 days a week except Christmas Day.

A reduced Class Timetable will operate on Saturdays, Sundays and Bank Holidays.

Can I leave my belongings overnight?2018-12-03T09:02:39+00:00

No, Members are asked to only use the lockers for the duration of their training session. Lockers will be emptied at night and member’s items moved in to lost property. Padlocks may be broken to gain access and will not be replaced by FLYEfit.

FLYEfit do not accept any responsibility for items left on the premises.

Both the Ladies & Gents Changing rooms will close for security reasons and for deep cleaning during certain hours.  However the wheelchair accessible bathrooms will be open and they also host shower facilities.

At our non-24 Hour Gyms, the main Changing Rooms are open between the below hours:

Weekdays 05.30 – 22.30.  Weekends 07.30 – 19.30.  Bank Holiday Mondays 07.30 – 19.30.

Wheelchair accessible Changing Rooms will be open outside of the above times and they host shower facilities.

At our 24 Hour Gyms, the main Changing Rooms are open between the below hours:

Weekdays 05.30 – 23.59.  Weekends 07.30 – 22.30.  Bank Holiday Mondays 07.30 – 22.00.

Wheelchair accessible Changing Rooms will be open outside of the above times and they host shower facilities.

Do FLYEfit offer Creche facilities?2019-10-30T16:10:59+00:00

Whilst we wish we had more positive news, FLYEfit do not currently offer Creche facilities.  Only FLYEfit Members are permitted to enter / use our premises.

You must be at least 16 years of age to join FLYEfit or enter our Gyms.  If you are between 16 and 18, Parental Consent is required and this is handed during the online Membership Application process.  If you are not quite 16, you will not be able to join yet, but we look forward to being able to welcome you to the Gym when you are.

No under 16s permitted on our premises at any time.

Do I need an agreement with FLYEfit to train clients in the Gym?2019-02-20T11:45:05+00:00

Yes, only Personal Trainers who hold a Personal Training Agreement with FLYEfit can train their clients in our Gyms.

Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the information screens in the Gym.  They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so, as any agreement you put in place is between you and the Personal Trainer, it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

Can I bring my own Personal Trainer to train me in FLYEfit Gyms?2020-03-20T15:21:34+00:00

No, only Personal Trainers who hold a Personal Training Agreement with FLYEfit can train their clients in our Gyms.

Personal Training is available however at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis. Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the information panels in the Gym.  They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so, as any agreement you put in place is between you and the Personal Trainer, it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

Will all FLYEfit Gyms re-open?2020-07-17T10:53:16+00:00

Yes, all FLYEfit Gyms will reopen on 20th July at 05.30.

We know that you’ve missed the gym and we can’t wait to welcome you back.

A small number of temporary restrictions will apply during our initial opening phase. These include the temporary introduction of an online booking system, the temporary suspension of 1:1 training with our Personal Trainers and the temporary closure of our changing and showering facilities.  Lockers and toilet facilities will be available.

We will unwind these restrictions over the coming weeks and expect to return to normal operations within a very short period of time.

How do FLYEfit plan to reopen?2020-07-16T11:09:22+00:00

Your safety is our number one priority.

We are following all Government guidelines to reopen safely and to protect our members and staff.

We will maintain social distancing measures and have contracted specialised professional cleaners to carry out regular and effective cleaning at our gyms throughout the day.

FLYEfit Re-Opening Information

FLYEfit Re-Opening Information

What are the opening hours?2020-08-25T13:59:49+00:00

Our Sallynoggin Gym will open at 06.00 to 22.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays,  All other FLYEfit Gym locations will open between 05.30 and 23.15 Monday to Friday and 06.30 to 21.15 Saturday, Sunday and Bank Holidays.

 

How will FLYEfit limit numbers indoors at each gym?2020-07-16T11:07:26+00:00

FLYEfit will operate a temporary Gym Slot booking system during our initial opening phase to help us control the number of people in our gyms at any one time.

You will not be able to enter FLYEfit without an online booking and your Access Card (Access Card required to allow for contactless entry).

How do I book my Gym Slot or Class at FLYEfit?2020-07-24T13:01:07+00:00

Log into your MYFLYE and select the Book a Workout tab. You can book 1 x 75 minute ‘Gym Slot’ per day or a Class using the drop down menu . Gym Slots and Classes can be booked 24 hours in advance.  Gym Slots are 75 minutes and Classes are as per the schedule.

You will not be able to enter FLYEfit without a confirmed online booking and your Access Card (Access Card required to allow for contactless entry).

Will FLYEfit classes and 1:1 Training be available?2020-09-02T18:10:12+00:00

We know how much you love and enjoy our Classes so these will resume on 27 July.  There will be a reduced schedule initially and we will add additional Classes over the following weeks.  Classes can be booked 24 hours in advance via your MYFLYE.

Important Notice – Failure to attend a booked Class can result in booking restrictions being placed on your MYFLYE.  If you cannot attend a Booked Class please, as a courtesy to your fellow Members, cancel the Class, at least 1 hour in advance via your MYFLYE, so that a fellow Member may avail of the space.  Classes must be cancelled at least 1 hour in advance of the Class start time to avoid booking restrictions.

1 to 1 training with our Personal Trainers also resumed on 27 July.  Please contact your preferred Personal Trainer for details of their availability.

The Live Classes on our Instagram page will remain over the coming weeks and we will also be adding FLYEfit to all Memberships.  FLYEplus will provide access to dozens of Classes which you can do at home or in the Gym.

We will also be offering outdoor Classes to existing Members over the next few weeks and will update you on these Classes shortly.

Stay tuned!

Will changing, toilet and showering facilities be open?2020-07-14T09:17:34+00:00

Lockers will be available but changing rooms and showering facilities at FLYEfit Gyms will be temporarily closed.

For now, we are asking Members to arrive prepared for your workout, wearing your gym clothes with a towel and water.

We also respectfully ask that you leave immediately after your workout.

Our Wheelchair Accessible and Inclusive toilet facilities will be available.

We intend to reopen all of these facilities as quickly as possible.

Will FLYEfit clean and sanitise its gyms?2020-07-14T09:15:47+00:00

Yes.  FLYEfit has contracted a team of specialised professional cleaners to ensure that all of our gyms are cleaned, sanitised and disinfected to the highest standards.  This includes all gyms, gym equipment, surfaces and touch points. Regular and effective cleaning will take place throughout the day and all gyms will be deep cleaned overnight.

Are all machines and equipment available?2020-06-23T16:54:56+00:00

Our gym layouts and access to equipment has been redesigned to meet all social distancing guidelines, which has resulted in some gym equipment being temporarily out of use such as boxing gloves and exercise mats.

Please feel free to bring your own.

How long can I stay in the Gym?2020-07-17T10:56:25+00:00

Our Gym Slots are limited to 75 minutes.

In order to accommodate the next group of Members, we respectfully ask that you vacate the Gym immediately after your session.  Changing Room and show facilities will not be available for the moment so please arrive at the Gym in your Wear Wear ready to begin your workout and please bring a towel and water.  Lockers and toilet facilities will be available.

Gym Slots will be phased out as we return to normal operations.

What other safety measures do I need to know about?2020-06-23T16:56:55+00:00
  • A one-way system will operate for entering and exiting the gym. Social distancing markers will also be in place where queuing is required.
  • Touchless and contactless Thermo Checks will be in place at each gym entrance to read your body temperature, to alert you if you have a high temperature and to help maintain a safe environment for everyone.
  • Customer Sanitisation Stations will be in place at each gym entrance and throughout each gym, enabling you to regularly sanitise your hands. Anti-bacterial sprays will also be located around the gym and we ask for you to clean down equipment before or after use.
Have there been any changes to Gym Rules?2020-06-23T16:58:28+00:00

Your health and safety is our number one priority. Our normal Gym Rules apply but during your Gym visit we also request that you –

  • Use your Gym Access Card at all times to assist with contactless entry and contact tracing should it be required. Sorry, No Card, No Access.
  • Regularly wash or sanitise your hands.
  • Wipe down equipment before and after each use
  • Please bring water with you to the Gym as the water fountains will be unavailable.
  • Bring a small towel with you.
  • Give each other space and follow social distancing recommendations when moving around the Gym or using equipment
  • Please remain at home if feeling unwell
Do I need my Gym Access Card to enter the Gym?2020-06-23T16:59:22+00:00

Yes, you must always have your Gym Access Card with you to access the Gyms.

This is important for Contact Tracing purposes, should it be required, and to facilitate contactless entry at all times.

Unfortunately, No Card No Access.

What is FLYEplus?2020-10-29T17:19:43+00:00

We are giving free access to FLYEPLUS to EVERYONE for the month of November to help us all stay active at home when gyms are closed

FLYEPLUS is packed with over 100 online classes such as Conditioning, Dancefit, Yoga, Pilates and more!

***

Our online classes were a massive hit and you can now enjoy unlimited access to 30-45 minute videos of FLYEfit’s most popular classes, whenever and wherever you choose for the month of November.

FLYEfit’s Personal Trainers will also share their expertise on nutrition, health and fitness each week and FLYEplus members will also have premium access to some great competitions.

You can access through your MYFLYE account with your username and password.

Will FLYEfit provide Facemasks?2020-06-23T17:00:49+00:00

No, but facemasks and gloves will be available from the contactless Vending Machine in the Gym.

You can of course bring your own facemask or gloves with you.

Can I bring my own Face Mask and Gloves?2020-06-23T17:01:15+00:00

Yes of course you can bring your own facemask and gloves with you.

When will my Membership restart?2020-07-14T09:09:10+00:00

Your Membership and Gym Access will automatically restart on 20th July (unless you Paused the Membership prior to 12th March).  Your next payment will not be due until the new date specified on your MYFLYE.

When will my payments restart?2020-07-16T10:56:42+00:00

Your Membership and Gym Access will automatically re-start on 20th July (unless Paused prior to 12th March).

As promised in our email of 12th March, we will adjust Memberships to ensure you have not lost any Membership Days between 12th and 29th  March and you receive the Membership Days held over from your last payment to us.

How will the re-opening affect my Monthly Membership?2020-06-23T17:03:12+00:00

If you hold a Monthly, active, Membership, as promised in our email of 12th March we will adjust your Membership to ensure you have not lost any Membership Days between 12th and 29thMarch and you receive full credit for the unused value of your last payment to us.  This will change and push out your next  payment date and you can view this new payment date on your MYFLYE.

If you currently hold a Monthly Membership which was Paused prior to 12th March, your Membership will be adjusted to ensure you receive full credit for the unused value of your last payment to us.  This will change and push out your next payment date and you can view this new payment date on your MYFLYE.

If you have any queries regarding your Membership, please do not hesitate to contact us at mem[email protected].

How will the re-opening affect my Annual Membership?2020-06-23T17:03:50+00:00

If you hold an Annual, active, Membership, you will not lose any days during the temporary closure.  As promised in our email of 12th March, we will adjust your Membership expiry date so that you receive full credit for the unused value of your last payment to us. This will change and push out your next renewal date and you can view this new payment date on your MYFLYE.

If you currently hold an Annual, Paused, Membership your Membership will remain on Pause and your Pause Day allowance will be reset to 12th March so that you do not lose any Pause Days from your Annual allowance.

If you have any queries regarding your Membership, please do not hesitate to contact us at [email protected].

Will I be able to purchase a Day Membership or Flexipass?2020-06-23T17:04:25+00:00

No, as we are operating a Gym Slot booking system during the initial re-opening phase, Day Memberships or Flexipass will not be available for the moment.

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