FAQ

GENERAL MEMBERSHIP QUESTIONS

What’s in FLYEfit gyms?

Our gyms are packed with the very latest, high quality, Gym equipment, to make sure you have the best possible workout and get the best results.  There are over 60 Classes per week in each Gym location and ALL Classes are included in the Membership Fee.  We offer Changing Rooms, Lockers and Shower Facilities.   Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis.  Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym.  They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

What do you mean by ‘no contract’?

Exactly that.  We offer a Membership with no Contract.  You are in control of your own Membership and you can cancel the Membership at any time.

Please note – a Monthly Membership involves recurring Monthly Payments so, even though there is no contract and you can cancel your membership at any time, the recurring fee will deduct automatically each Month until you do cancel.

What does self service membership mean?

This means that we have made it easy for you by allowing you to Manage your own online Membership account (MYFLYE).  YOU ARE IN CONTROL OF YOUR OWN MEMBERSHIP. You manage your own account in your MYFLYE. Just use your email address and Password to log into your MYFLYE account.  You can perform the following tasks

• Edit your Personal details/Bank Account / Payment Card details/ access code.
• Pause or cancel your membership.
• View your billing history and pay any outstanding fees.
• Upgrade your membership to Roaming (Multi Gym Membership).

FLYEfit will not intervene with your account. Any action to make changes to your account must be performed by you.

Membership is great value, what’s the catch?

There isn’t a catch! We can do this by keeping costs low and removing unnecessary and expensive frills such as pool, sauna, fluffy towels, cafes etc.

Can I trial FLYEfit before joining?

Of course! You can purchase a Day membership for €10.00 from our website to try us before joining. Just select Join Us and then Day Pass. Please ensure you select the correct date for your Day Pass as the Pass will only be valid on that date and is non transferable/non- refundable.

If you would like a look around the gym before joining, please pop down to the gym and press the bell beside the entrance gate. One of our gym team will be delighted to show you around and assist with any questions.  Staff are available from 06.30 – 22.30 Monday to Friday and 09.00 – 19.30 Saturday, Sunday and Bank Holidays.

What Membership option is best for me?

You can choose the best option to suit your needs. We offer Memberships with no contract and allow you to manage your own Membership online via your own, password protected , Membership Account. As there is no Contract, you can cancel the Membership online at any time.

Membership Packages are:

Single Gym Monthly Membership @ €29.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Monthly Membership @ €32.00- Access to all FLYEfit locations.

** Note-Monthly Memberships involve recurring Monthly payments until cancelled. **

Single Gym Annual Membership @ €259.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Annual Membership @ €299.00- Access to all FLYEfit locations.

When joining or re-joining, there is a joining fee of €25.00

How do I become a member of FLYEfit?

It couldn’t be easier!  There are no long forms to be completed and the Joining Process only takes a few minutes.  You can join and manage your Membership on-line from the comfort of your own home via a PC or mobile phone.

You can also join FLYEfit at the Gym itself using one of the Computer Terminals available at the Gym entrance where one of the team will be able to help.

You may want to look at the membership choices to decide which type of membership is best for you.

Membership Packages are:

Single Gym Monthly Membership @ €29.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Monthly Membership @ €32.00- Access to all FLYEfit locations.

** Note-Monthly Memberships involve recurring Monthly payments until cancelled. **

Single Gym Annual Membership @ €259.00- Access to your preferred Gym Location

Roaming (access to all FLYE Gyms) Annual Membership @ €299.00- Access to all FLYEfit locations.

When joining or re-joining, there is a joining fee of €25.00

Can I join FLYEfit for one month only?

We do not offer or advertise for a one-month Membership.  Instead, we offer Membership with no contract where members have full control over their own Membership.  Members can make changes to their Membership details and change / cancel their membership at any time. As we are a self-service system and you are in control of your own membership, you will be able to log in to MYFLYE / Manage and choose Cancel Membership.  There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership.  Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

Please allow 72 hours before your payment due date. You may inform your bank if you wish although this is not necessary.  It can take a period of time before your bank writes to inform FLYEfit of your wish to cancel, therefore you must still cancel in your MYFLYE to ensure your account is cancelled immediately.

Can I defer my start date?

Yes, you can defer your start date up to 3 months from the day you purchase Membership. If you defer your Membership, your Start Date and your Direct Debit date must be the same (Monthly).  When you purchase your Membership, the payment of the Join Fee and Membership Fee is paid immediately but your Membership will not start until the date you have selected as your Membership Start Date.

Can I use all FLYEfit Gyms when I join?

Yes of course.  Just purchase a “Roaming” Membership when joining.  The Roaming Membership provides multi Gym access.  If you purchase a single Gym Membership, you can upgrade from single Gym to a Roaming Membership online via your MYFLYE account.

Will I get a FLYEfit Membership Card?

No, rather than a Membership Card, during the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Any card issues please contact memberservice@flyefit.ie and they will be happy to assist.

How do I access the gym?

You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Any card issues please contact memberservice@flyefit.ie and they will be happy to assist.

After my first initial payment – when is the next monthly payment due?

After the initial payment, you will then make no further payment until the Month following your join date.
If you are paying your recurring Monthly Membership Fees via Bank Direct Debit, as of Feb 2014, FLYEfit will apply for your payment one Month after you setup the Direct Debit, however it will take a further 4 – 6 days to be deducted from your Bank for the 1st payment and 3 days for any subsequent payments.

This is due to the implementation of SEPA (Single European Payments Area).  It is a new European directive and it allows Direct Debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  FLYEfit members from any of the participating countries can use the bank account from their home country to set up a Monthly Direct Debit.

Can I pay monthly with Bank Account Details

When setting up your Membership, you will be asked to pay the initial Join Fee and Membership Fee by either Credit or Debit Card.  The card you nominate for payment will automatically be selected as your “Default” method of payment for any recurring payments.  You can amend this Card in your online Membership Account (MYFLYE) at any stage in the Payment Method tab. Alternatively, if, following the initial payment, you wish to pay your recurring Monthly payments by Direct Debit, you can add Direct Debit details on the Payment Method tab in MYFLYE.  Just mark the Bank Details as your “Default” Payment Method. You must have one Default Payment Method listed at all times but you can amend these details at any time. Membership is self-service, FLYEfit do not intervene in your account.  Any changes you wish to make to your account / Payment Method must be done online in your MYFLYE.

Can I change my account details during my membership?

Yes indeed, provided that your account is eligible to accept your recurring Monthly payment option (normally a current account) or you can add a Credit / Debit Card as a method of Monthly payment.  You can manage your Payment Method in your online MYFLYE account.

You must change your account / Payment Method at least 72 hours prior to your Monthly payment due date to allow time to change your details.  This is very important because failure to do so could result in a failed Membership Fee payment.

Can I get a refund if I buy Annual Membership

Yes, if you have purchased an Annual Membership and change your mind, you are entitled to a full refund within fourteen days of joining, provided you inform memberservice@flyefit.ie by midnight on day 14 as per the distance selling rules.

Do you offer Corporate memberships?

We offer discounts for Corporate Memberships for 15+ members. Email memberservice@flyefit.ie for more details.

What is the minimum age to join FLYEfit?

You must be 16 years of age to become a Member of FLYEfit.  If you are between 16 and 18 years, Parental Consent is required and this is handled during the online Membership Application process.

Do I have to attend a gym Intro before I train?

When a new Member joins, we strongly recommend they book a Free Gym Intro Class.  This can be booked online under the Book a Gym Intro section.

A Gym Intro is a 30-minute induction which will include the following 3 components:

1.Gym tour of the facilities
2.Information regarding classes, timetables, and services available.
3.Brief discussion determining the reasons for gym membership, what specific goals the member may have and how best we can meet them with the services available.

Whilst this is not a Personal Training session, we advise all Members to book a GYM INTRO so that the can be shown how to use the Gym Equipment safely and correctly.

How long is my pre opening sale rate valid for ?

Your pre opening sale rate is valid for a period of one year from the opening date of the gym if you do not cancel in the interim. Effective August 2016.

What cards can I use for access to the gym?

Our systems accept nearly any card with a black magnetic strip and at least 12 digits. (the last 12 digits ONLY of your card is required for the access card). Debit and credit cards work and it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Do FLYEfit offer towels?

No, towels are not provided in our Gyms so please remember to bring yours with you.

Paper towels cause unnecessary waste, so we ask that you carry a sweat towel at all times to wipe down Gym equipment after use.  Sweat towels can be purchased in the vending machines if need be.

SEPA

Does SEPA affect how I can CANCEL my membership?

No you must still log in and cancel membership in MYFLYE 72 hrs prior to your payment date to ensure membership is cancelled in time. Note your membership is not cancelled until you follow all steps and you will receive your cancellation confirmation email! 

How will SEPA affect my current membership?

FROM THE 1st FEB 2014  SEPA Implementation Date:
  1. We will submit your Direct Debit payment to your bank as normal on your payment date however it will take your bank up to 6 business days longer for the 1st DD payment and 3 days longer for subsequent DD payments to be deducted  from your account than pre 1st Feb 2014.
  2. If you wish to change your Direct Debit details, you will now need to use an iban and bic code instead of Sort code and bank account number you can get this infomation from your bank statement or banking online.
  3. We will automatically convert current members bank account to iban and bic codes using the banks conversion programme.
  4. Members who do not hold an Irish Bank account and who hold an european bank account can use their account from their home country as method of payment for monthly Direct debit fees.

What is SEPA?

SEPA: Stands for Single European Payments Area.  It is a new European directive.  It allows Direct debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  Flyefit members from any of the participating countries can use the bank account from their home country to set up the monthly Direct Debit.

FACILITIES

Is there a minimum number for a class to go ahead?

There is a minumum requirement of 3 people for a class to go ahead.

Are FLYEfit offering classes?

Yes, there are currently over 70 Classes per week available and all are included in your Membership Fee.  Members can book their Classes online 72 hours in advance of the start time of the Class.  Classes are very popular, so book early to avoid disappointment!

Classes can also be booked with a €10 day pass which can be purchased on our website.

Class timetables are available on the specific Gym Tab on our website and on the Class Booking Page.

Do FLYEfit offer Car Parking?

FLYEfit do not operate any Car Parks at any of our Gym locations but there is some Parking available at specific locations.

Airside Swords: Pay & Display car parking available in the surrounding car-park and the underground car-park also. Car-park charges as follows:

  • Underground car parking €1.00 per hour.
  • The max charge underground will be €3.00 per day.
  • Surface car parking, €1.50 per hour. The Airside Business Park is also served by numerous bus routes.

Baggot Street is on street parking, please check street signs for rates.  St Stephen’s Green Luas stop is a 9 minute walk.  The area is served by numerous Bus routes and the DART passes nearby.

Drumcondra-  No car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.  Drumcondra Rail station is a 8 minute walk and the area is served by numerous bus routes.

Dundrum- No car-parking available, but on-street parking is available nearby.  Please check street signs for rates.  There are also numerous Pay and Display car parks in the surrounding area.  Dundrum and Balally Luas stops are nearby and the area is served by numerous bus routes also.

Georges St- No car-parking available on site, but off-street parking is available in the area and Drury Street car-park is situated nearby.  The area is also served by numerous bus routes.

Macken Street is on street parking, please check street signs for rates.  The closest Dart stops to the Gym are Grand Canal Dock coming from south, and Pearse Street coming from north.  The closest Luas station is Mayor Square (NCI) on the Red Line. The Gym is a 10 minute walk from the station (720m approx.)  Routes 1, 47, 56a, and 77a all operate close to the Gym.

Portobello- No car-parking available, but on-street parking is available nearby.  Please check street signs for Parking rates.  Harcourt Street Luas stop is a 3 minute walk and the area is served by numerous bus routes.

Ranelagh Gym- You can “Park by Text” in the car park behind SuperValu, although the car park has limited spaces.  There is a special rate for FLYEfit Members of only 60 cents for 2 hours (normal rate €2.70 p/h).  You must text the correct code temp0756carreg to 53133.  Payment will be deducted from your phone bill.  The Ranelagh Luas stop is a 2 minute walk away and the area is also served by numerous bus routes.

Should I pre book into classes and how do I book in?

YES, we recommend that you book your Class in advance to avoid disappointment.  Once you are booked in you are guaranteed a place. You can book 3 classes per 24 hrs and 3 days in advance via your MYFLYE online Membership Account.

If you log into your MYFLYE and select classes then click on the class you want to attend.  This will open a new window to confirm your booking.  Once you are booked into a class it will show up in pink. As a courtesy to fellow members if you cannot attend the class, can you please log into MYFLYE and cancel the class by clicking on the Booked Class and press Cancel.

Will personal training be available?

Yes, Personal Training is available at all FLYEfit Gyms and is outsourced to Independent Personal Trainers who operate on a self-employed basis.  Their contact details and qualifications can be found on the Personal Training section on the website (you can search by Gym Location) or on the notice board in the Gym.  They offer one to one Personal Training to FLYEfit members only and each trainer has their own Individual Price List, so it is best to select your preferred Trainer off the website and contact them directly for their fees and availability etc.

ALL PERSONAL TRAINERS ARE SELF EMPLOYED

If you require the services of a Personal Trainer, the agreement you put in place will be between you and the Personal trainer.  FLYEfit is not responsible for, nor benefits from, any Transaction between you and the Personal Trainer. Each Personal Trainer operates under a personal training agreement and are fully aware of their responsibilities to the client.

As a personal training client, please be aware of your consumer rights.
You are entitled to a fully qualified Personal Trainer that abides by all laws.
Your Personal Trainer must be registered as self-employed.
Your Personal trainer must be fully tax compliant.
You must be provided with a receipt for all payments.
You have a right to receive a refund from the Personal Trainer if the Personal Trainer does not / cannot provide the number of sessions you have signed up to.

Does the facility include sauna, steam, spa and pool?

No.  We are offering a high quality, low cost, exercise and gym facility only, with a no ‘frills and fuss’ approach.  This allows us to give you a high value – low cost membership.  Why pay extra for facilities you may not use?

Are there lockers available in the Gym?

Yes, all gyms have changing facilities with individual showers and locker facilities.  Lockers are not for use overnight.  Please remember to bring a padlock for the lockers or you can purchase these from the vending machines in club.  There are hairdryers in all gym changing rooms.

PLEASE ENSURE YOUR BELONGINGS ARE LOCKED AWAY AT ALL TIMES.

We do not allow a member’s belongings to be left overnight in a locker.  Locks will be removed if left on overnight and items placed in a secure area for 1 week only.  FLYEfit do not accept any responsibility for items left on the premises. Both the Ladies & Gents Changing Rooms will close during certain hours for security reasons and for deep cleaning.  However, the wheelchair accessible bathrooms will be open and they also host shower facilities.

Gym Changing Room opening hours are:
Monday-Friday 05.30-10.30, Saturday, Sunday & Bank Holidays 7.30-19.30.

Are there changing facilities in all FLYEfit gyms?

Yes, we provide showers, lockers and toilets.  All clubs have changing facilities with individual showers and locker facilities.  Lockers are not for use overnight.  Please remember to bring a padlock for the lockers or you can purchase these from the vending machines in club.  There are hairdryers available in all clubs.

PLEASE ENSURE YOUR BELONGINGS ARE LOCKED AWAY AT ALL TIMES.

We do not allow a member’s belongings to be left overnight in a locker.  Locks will be removed if left on overnight and items placed in a secure area for 1 week only.  FLYEfit do not accept any responsibility for items left on the premises. Both the Ladies & Gents Changing Rooms will close during certain hours for security reasons and for deep cleaning.  However, the wheelchair accessible bathrooms will be open and they also host shower facilities.

Gym Changing Room opening hours are:
Monday-Friday 5.30am-10.30, Saturday, Sunday and Bank Holidays 7.30-19.30.

Will I be shown how to use the equipment?

We strongly recommend that all Members book a FREE Gym Intro Class when they join.  Log into MYFLYE, select Manage and then select Book a Gym Intro.   The Gym Intro is a 30 minute, one-to-one, induction which will include the following 3 components:

1.Gym tour of the facilities.

2.Information regarding classes, time tables and services available

3.Brief discussion determining the reasons for Gym Membership, what specific goals the member may have and how best we can meet those needs with the services available.

Do you have Bike Racks at FLYEfit Gyms?

Yes, there is a Bike Rack in or near all FLYEfit Gyms.  Please note however that FLYEfit do not accept any responsibility for bikes left on or near their premises.  Please ensure your Bike is securely locked at all times.

Can I leave my belongings in the Lockers overnight?

No, members are asked to only use the lockers for the duration of their training session. Lockers will be emptied at night and member’s items moved. Padlocks may be broken to gain access and will not be replaced by FLYEfit.

FLYEfit do not accept any responsibility for items left on the premises.

PRE SALE RATE

How can I avail of the pre-sale rate?

In order to receive the pre-sale rate you must join up via our website at www.flyefit.ie and select the new gym opening.  On the date you purchase the pre-opening sale Membership, the Join Fee and initial Membership Fee will be billed immediately (to secure the special rate) but your Membership will not start until the date the Gym actually opens.

When will I be debited for the pre-sale rate?

You will be charged on the date you join up and purchase the membership. This will guarantee you the pre sale rate prior to opening and will become active on the date of the official opening of the new gym, and will cover your first month’s membership.  Your second debit will be one month after opening (if you have purchased a Monthly Membership).

How long is my pre-sale rate valid for?

The pre-sale rate once purchased is valid for one year only from the opening date of the gym if you do not cancel in the interim.

When does the pre-sale rate end?

The pre-sale rate of €26 monthly & €229 annually, will expire at 11.59pm the date before the gym will officially open.

MANAGING MY MEMBERSHIP

Do I get an Introduction to the Gym?

When a new Member joins, we strongly recommend they book a Free Gym Intro Class.  This can be booked online under the Book a Gym Intro section.

A Gym Intro is a 30 minute induction which will include the following 3 components:

1.Gym tour of the facilities
2.Information regarding classes, timetables, and services available.
3.Brief discussion determining the reasons for gym membership, what specific goals the member may have and how best we can meet them with the services available.

Whilst this is not a Personal Training session, we advise all Members to book a GYM INTRO so that the can be shown how to use the Gym Equipment safely and correctly.

How do I Book a Gym Intro?

The Gym Intro Class can be booked 72 hours in advance of the actual start time of the Class.  To book, just log into your MYFLYE, select Manage and the Book a Gym Intro tab will appear on the left.  If you select the Gym Intro tab and then click on the Gym Intro at the time you wish to attend (Classes in Green are available, Classes in Red are fully booked and Classes in Grey are outside the 72-hour booking window).  A new window will open to confirm your booking.  Once you are booked it will show up in pink.

If you are unable to attend the Gym Intro for any reason, please, as a courtesy to fellow members, log into your MYFLYE and click on the Gym Intro you are booked into, this will bring up the option to cancel it.

How do I Book a Class?

Classes can be booked 72 hours in advance of the actual start time of the Class.  To book, just log into your MYFLYE, select Manage and the Book a Class tab will appear on the left.  If you select the Book a Class tab and then click on the Class at the time you wish to attend (Classes in Green are available, Classes in Red are fully booked and Classes in Grey are outside the 72-hour booking window).  A new window will open to confirm your booking.  Once you are booked it will show up in pink.

If you are unable to attend the Class for any reason, please, as a courtesy to fellow members, log into your MYFLYE and click on the Class you are booked into, this will bring up the option to cancel it.

Do I have to book classes?

As all Classes are very popular, we recommend that you book your preferred Classes in advance to avoid disappointment.  Classes can be booked 72 hours in advance of the actual start time of the Class.  To book, just log into your MYFLYE, select Manage and the Book a Class tab will appear on the left.  If you select the Book a Class tab and then click on the Class at the time you wish to attend (Classes in Green are available, Classes in Red are fully booked and Classes in Grey are outside the 72-hour booking window).  A new window will open to confirm your booking.  Once you are booked it will show up in pink.

If you are unable to attend the Class for any reason, please, as a courtesy to fellow members, log into your MYFLYE and click on the Class you are booked into, this will bring up the option to cancel it.

Can I have access to more than one FLYEfit Gym?

Yes indeed, you can avail of our Multi Gym Membership (Roaming) option.  Just log into MYFLYE and select Manage, then select Change.  Choose the Add Roaming option.  Tick the “Add Roaming to my Membership” box and then select Add Roaming.  Roaming will be charged at a pro-rata rate until your next payment date and your quote will appear on the screen before you are asked to confirm the upgrade.

What do I need to bring to the Gym with me?

FLYEfit supply all the equipment required for Classes (Mats, Boxing Gloves etc.) but we ask that you carry a sweat towel at all times to wipe down any equipment you may use.  Sweat towels can be purchased in the vending machines at the Gym.  Also, bring a bottle of water, you will need it!

How do I access the Gym?

You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Any card issues please contact memberservice@flyefit.ie and they will be happy to assist.

What cards can I use for access to the gym?

Our systems accept nearly any card with a black magnetic strip and at least 12 digits. (the last 12 digits ONLY of your card is required for the access card). Debit and credit cards work and it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

What happens if my Gym Access Card is not working?

There will be computer terminals outside the turnstile and you can amend your access details by logging into your MY FLYE account on the website and changing your card number.  Your account will be updated, and you can gain access, immediately.

If you need any assistance, just press the bell beside the turnstile and a Member of staff will be with you shortly.  Staff are available from 6.30am – 10.30pm Monday to Friday, 9.00am – 7.30pm Saturday and Sunday.
Any MYFLYE account issues must be emailed to memberservice@flyefit.ie who will deal with your query during working hours.

Will I receive a FLYEfit Membership Card?

No, rather than a Membership Card, during the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

You must not allow anyone else to use your Gym Access Card.  To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found flouting this rule will have their membership cancelled.

Can I pause my membership?

Of course.  To “pause” your Monthly Membership, just log in to your MYFLYE, select Manage and then Change.  You can pause your membership for €5 per month.  Pausing is immediate and should be done at least 72 hours in advance of your Membership Fee due date, then €5 will deduct Monthly instead of your normal Monthly rate.  The best time to Pause is towards the end of your Payment period as any unused time is not carried forward.

To restart your Membership just log into your MYFLYE, select Manage, Change and Resume my Membership.  Your normal monthly fee will be deducted on the date you un-pause / resume your membership and your Gym access will be reinstated immediately.  You will be charged the normal monthly subscription on the date that you un-pause and that date becomes your new Monthly payment date so it’s a good idea to check your dates and see what works best for you.

Annual Members – option available to pause via your Manage Membership section of MYFLYE.

How do I transfer my membership to another FLYEfit Gym?

Log into your MYFLYE and select Manage and then Change.  Choose Transfer Membership and tick the OK to Transfer box and you will be able to select your preferred Gym from the drop-down list of Gym locations.  After selecting your preferred Gym location, click Transfer Gym.  There is a fee of €5 per transfer.

How do I cancel my membership?

Before you call time on your fitness journey, did you know there are other options available?

If you Cancel your Membership, you will be liable to pay the Join Fee again so, depending on how long a break you are taking, it may be more cost effective to “Pause” your Membership.  Details are available on your MYFLYE.

If your current FLYEfit location no longer suits your needs, you can transfer to a different FLYEfit location for only €5.00.

If cancelling is the best option at this time for you, although we are sorry to be losing you, we have made the process easy for you.  As we are a self-service system and you are in control of your own membership, you will be able to log in to MYFLYE / Manage and choose Cancel Membership.  There are important messages for the Member during the Cancellation process which you will need to be aware of, so it is best that the Member cancels their own Membership.  Please note, your membership is not cancelled until you have followed all the steps, including the comments section, and have received a confirmation email.

Please allow 72 hours before your payment due date. You may inform your bank if you wish although this is not necessary.  It can take a period of time before your bank writes to inform FLYEfit of your wish to cancel, therefore you must still cancel in your MYFLYE to ensure your account is cancelled immediately.  The good news is that, when you cancel your Membership, you still retain Gym Access up until what would have been your next renewal date.

What happens if my Monthly Payment bounces?

We will send you an email containing a Payment Link which you can use to make the outstanding payment.

Your Bank may levy an additional fee for handling a failed payment and, unfortunately, we must pass this on to the Member.  Using the Payment Link, you will have the option to pay your outstanding Monthly Fee plus any additional Bank charges (please note the additional fee, if applied, is not a penalty for your missed payment, the added charge is a fee levied by your Bank.

You log into your MYFLYE account and use the Payment Link to complete the payment by Credit or Debit Card.  If you choose not to pay the outstanding amount, your membership will be automatically cancelled.

Please note however, when a membership has been cancelled or allowed lapse, the €25.00 Joining Fee is automatically applied during the re-join process.  This is because the fee is related to the membership as opposed to the individual.

How do I upgrade to Roaming so I can use all gyms?

Log into MYFLYE/ manage membership and go to the manage button and choose the add roaming option.  Roaming will be charged at pro rata rate until your next payment date.  A Roaming Membership allows you access to all FLYE Gym locations.

Can I change my account details during my membership?

Yes you can, provided that your account is eligible to accept your monthly payment option (normally a current account) or you can add a visa card as a method of monthly payment.  You can manage your payment method in MYFLYE

You must change your account/ payment method at least 72 hours prior to your monthly payment due date in order to allow time to change your details.  This is very important because failure to do so could result in a bounced monthly payment.

Can I change my Bank Account Details during my membership?

Yes indeed, provided that your account is eligible to accept your recurring Monthly payment option (normally a current account) or you can add a Credit / Debit Card as a method of Monthly payment.  You can manage your Payment Method in your online MYFLYE account.

You must change your account / Payment Method at least 72 hours prior to your Monthly payment due date to allow time to change your details.  This is very important because failure to do so could result in a failed Membership Fee payment.

SECURITY

Have you got Lockers available?

Yes there are lockers in every Gym.  You can bring your own lock or purchase one on site.  Please ensure you lock all your belongings away at ALL times.

What happens if I forget or lose my access card?

There will be computer terminals outside the Gym entrance and you can amend your Gym Access Card details by logging into your MYFLYE account on the website and changing your card number.  Your account will be updated and you can gain access immediately.

For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Any account issues must be emailed to memberservice@flyefit.ie who will deal with your query during working hours.

How do I gain entry to the Gym?

You access the gym through a full height turnstile.  You will need to swipe a Gym Access Card at the Gym entrance.  During the online Membership Application, you will be asked to nominate a Card that you will use as your Gym Access Card.  This Card does not have to be the same Card that has been used for payment.  For your Gym Access Card, our systems accept nearly any card with a black magnetic strip and at least 12 digits (the last 12 digits only of your card is required for the access card). Debit and credit cards work best but it is also possible to use pre-paid credit cards such as 3 Money cards, Dunnes Stores Gift cards, Tesco Club Cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

Is the FLYEfit website secure?

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private. Please refer to our privacy statement on the website for further details.

Can I share or give my Card number to somebody else to use?

No, it is important that you don’t. To protect our members’ interests and safety, entrances to our gyms are monitored by CCTV 24 hours a day. Any members found passing their Gym Access Cards to non-Members will have their membership cancelled.

24 HOUR OPENING

Can I use the changing rooms after hours?

Both the Ladies & Gents Changing rooms will close for security reasons and for cleaning during certain hours.  However the wheelchair accessible bathrooms will be open and they also host shower facilities.

The main Changing Rooms are open between the below hours:

Weekdays 05.30 – 22.30.

Weekends 07.30 – 19.30.

Bank Holiday Mondays 07.30 – 19.30.

Wheelchair accessible Changing Rooms will be open outside of the above times.

What do I do in case of an emergency after hours?

There will be a staff member on site, they may not be visible at all times, if this is the case please hit the emergency button located on ALL Gym Floors and a staff member will be with you ASAP.

Is the Gym staffed 24 hours a day?

The Gym is staffed by Gym staff throughout the below times:

24 Hour Gyms, staff are available:
Monday-Friday 6.30am-10.30pm, Saturday & Sunday 9.00am-7.30pm

Non-24 Hour Gym, staff are available:
Monday-Friday 5.30am-11.00pm, Saturday & Sunday 7.30am-9.30pm

Cleaning & Security are available outside of these hours, but are not permitted to allow entry to the gym without a valid Access Card.

Please Note: Out of Hours access is only permitted with your access card.

Are all Gyms open 24 hours?

Our Gyms are open 24 hours except, due to their location, our Dundrum, Ranelagh & Baggot Street Gyms.  The opening hours of our non-24 Hour Gyms are:

Monday – Friday 5.30am-11.30pm, Saturday & Sunday – 7.30am-10pm.

All FLYEfit Gyms are open 7 days a week except Christmas Day.

Bank / Public Holiday Opening Hours for our non-24 hour gyms are 7.30am-10pm.

Our 24-Hour Gyms open as normal on Bank / Public Holidays

Can I leave my belongings overnight?

Members are asked to only use the lockers for the duration of their training session. Lockers will be emptied at night and member’s items moved in to lost property. Padlocks may be broken to gain access and will not be replaced by FLYEfit.

FLYEfit do not accept any responsibility for items left on the premises.