FAQ

MEMBERSHIP

Can I try the Gym for visit?

Yes you can if you go to www.flyefit.ie/join​ select day pass. Cost is €9 and the pass is valid for one visit on the date you select.

Can I pay monthly with Bank Account Details

The card you choose to join with will automatically be selected as your prefered method of payment.  You can amend this in your MYFLYE at any stage in the change payments tab.

Alternatively if you wish to pay monthly by Direct Debit you can add Direct Debit details on the add payment tab in MYFLYE once you complete your initial payment.
You must have one default payment, which can be changed at any time.

Membership is self service, FLYEfit do not intervene in your account any changes you wish to make to your account must be done online in MYFLYE

How do I upgrade to Roaming so I can use all gyms?

Log into MYFLYE/ manage membership and go to the manage button and choose the add roaming option.  Roaming will be charged at pro rata rate until your next payment date.

How do I transfer my membership to another FLYEfit Gym?

Log into MYFLYE / manage membership go to the manage button and choose transfer membership, there is a one off fee of €5.

How do I cancel my membership?

SIMPLY LOG INTO MYFLYE / MANAGE MEMBERSHIP  AND CHOOSE CANCEL MEMBERSHIP. NOTE YOUR MEMBERSHIP IS NOT CANCELLED UNTIL YOU FOLLOW ALL STEPS AND RECEIVE A CONFIRMATION MAIL.
Please allow 72 hrs before your payment due date. You may inform your bank if you wish (this is not necessary), It can take a period of time before your bank writes to inform FLYEfit of your wish to cancel.  Therefore you must still cancel in your MYFLYE to ensure your account is cancelled immediately.

Can I get a refund if I buy Annual Membership

Yes,  If you join the gym and change your mind you are entitled to a full refund within fourteen days of joining provided that you inform memberservice@flyefit.ie by midnight on day 14 as per the distance selling rules.

Can I use All Gyms?

Yes of course you can just choose Roaming membership option which will give you access to All FLYEfit Gyms. You can also upgrade from one Gym to roaming in your MYFLYE account.

What does self service membership mean?

YOU ARE IN CONTROL OF YOUR MEMBERSHIP! You manage your own account in MYFLYE. Use your email and password to log into your MYFLYE account and preform the following tasks

  • Edit your personal/bank account details/ access code
  • Pause or cancel your membership
  • See your billing history and pay any outstanding fees
  • Upgrade your membership

FLYEfit will not intervene with your account at any time. Any action to make changes to your account must be preformed by you. 

Can I join FLYEfit for one month?

If you have chosen to pay monthly you must still enter your Direct Debit details and you can cancel your membership at any time at the click of a button in your MYFLYE account, allow 72hrs before your Direct debit due date.  There is no contract you are entirely in control of your own account which you can manage in the MYFLYE area of the website. This is linked to the access system (this is how we identify lapsed or cancelled members).

What happens if my Monthly Payment bounces?

You have the option to pay your outstanding monthly amount plus the additional bank charges of €1:33 within 72 hours (please note the €1:33 charge is not a penalty for your missed payment, the added charge we are automatically charged by the company that processed these payments).
(Your own bank may also charge you additional fees for unpaid monthly payments). You log into your MYFLYE account to complete the payment by credit card or debit card. If you choose not pay the outstanding amount your membership will be automatically cancelled.

However you should know if you wish to rejoin you will have to pay the €25 registration fee and the membership rates applicable at time of rejoining.

Can I pause my membership?

Yes, in MYFLYE / manage membership you can pause your membership for €5 per month.  Pausing is immediate and should be done ~72hours in advance of your direct debit date, then €5 will deduct instead of your normal monthly rate.
To restart your membership just log into your MYFLYE/manage membership and resume your membership.  Your normal monthly fee will be deducted on the date you unpause/resume your membership and your access will be reinstated immediately.

Annual members , option available to pause via your manage membership of MYFLYE.

Do you offer Corporate memberships?

Our corporate rate is a flat rate of €250 and it is for annual roaming membership for all FLYE  gyms ( usually a rate  €324 incl reg fee €25 )

– A minimum group of 15 employees is required /entry level for corporate rate

– Payment is required upfront and on receipt of payment we generate the appropriate number of codes and you can distribute them among your employees.

– It is a self service model employees use their own code to join and have their own password protected MYFLYE account to book classes pause membership etc.

– Vouchers for €250 ( tax benefits) can also be generated for company/employees if required

Email memberservice@flyefit.ie for more details.

Can I defer my start date?

Yes you can defer your start date up to 3 months from the day you purchase membership.If you defer your membership your Start Date and your Direct Debit date must be the same ( monthly ) You can defer your start date 1 mt/ 2mts/ 3mts from your join date.

Can I change my account details during my membership?

Yes you can, provided that your account is eligible to accept your monthly payment option (normally a current account) or you can add a visa card as a method of monthly payment.  You can manage your payment method in MYFLYE

You must change your account/ payment method at least 72hrs prior to your monthly payment due date in order to allow time to change your details.  This is very important because failure to do so could result in a bounced monthly payment.

After my first initial payment – when is the next monthly payment due?

After the initial payment you will then make no further payment until the following month after your join date.  As of Feb 2014 Flyefit will apply for your payment one month after your join date, however it will take a further 6 days to be deducted from your bank for the 1st payment and 3 days for subsequent payments.

This is due to the implementation of SEPA (Single European Payments Area) It is a new European directive.  It allows Direct debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  Flyefit members from any of the participating countries can use the bank account from their home country to set up the monthly Direct Debit.

What is the minimum age to join FLYEfit?

You need to be 16 years old to join FLYEfit gym however please see rules for joiners who are under 18 years.

Do I have to get an Intro to the gym?

We strongly recommend that you book a FREE gym intro when you join.  Log into MYFLYE / classes and Gym Intro Tab to book

What do you mean by ‘no contract’?

Exactly that. You are only obliged to pay for one month’s membership and after that you can cancel at any time.

Membership is great value, what’s the catch?

There isn’t a catch! We can do this by keeping costs low and removing unnecessary and expensive frills such as pool, sauna, fluffy towels, cafes etc.

How long is my pre opening sale rate valid for ?

Your pre opening sale rate is valid for a period of one year from the opening date of the gym if you do not cancel in the interim. Effective August 2016.

What cards can I use for access to the gym?

Our systems accept nearly any card with a black magnetic strip and at least 12 digits. (the last 12 digits ONLY of your card is required for the access card). Debit and credit cards work and it is also possible to use pre-paid credit cards such as 3 Money cards, Tesco Club-cards, Dunnes Stores Gift cards, SuperValu cards, One4All gift cards, Dundrum cards and store loyalty cards, Costa Coffee, Nandos Cards for access to name but a few.

How do I access the gym?

The card you choose on stage 5 of the joining process will be the card you will use for entry/exit to the gym.

PLEASE NOTE: The strip of the card faces inwards when entering the gym and then swipe to gain access, and outwards with a swipe to exit the gym.

Any card issues contact memberservice@flyefit.ie and they will help out.

SEPA

Does SEPA affect how I can CANCEL my membership?

No you must still log in and cancel membership in MYFLYE 72 hrs prior to your payment date to ensure membership is cancelled in time. Note your membership is not cancelled until you follow all steps and you will receive your cancellation confirmation email! 

How will SEPA affect my current membership?

FROM THE 1st FEB 2014  SEPA Implementation Date:
  1. We will submit your Direct Debit payment to your bank as normal on your payment date however it will take your bank up to 6 business days longer for the 1st DD payment and 3 days longer for subsequent DD payments to be deducted  from your account than pre 1st Feb 2014.
  2. If you wish to change your Direct Debit details, you will now need to use an iban and bic code instead of Sort code and bank account number you can get this infomation from your bank statement or banking online.
  3. We will automatically convert current members bank account to iban and bic codes using the banks conversion programme.
  4. Members who do not hold an Irish Bank account and who hold an european bank account can use their account from their home country as method of payment for monthly Direct debit fees.

What is SEPA?

SEPA: Stands for Single European Payments Area.  It is a new European directive.  It allows Direct debit payments to occur in all European Countries without the need to set up a bank account in the country you wish to use a service in.  Flyefit members from any of the participating countries can use the bank account from their home country to set up the monthly Direct Debit.

SECURITY

Do you have Bike Racks available at your Gyms?

Yes there are bike racks at/close to each Gym.  In Macken Street there is a bike cage in the gym,  Security of your bicycle is your responsibility! Please ensure your bike is securely locked at all times.

Have you got Lockers available?

Yes there are lockers in every Gym.  You can bring your own lock or purchase one on site.  Please ensure you lock all your belongings away at ALL times.

What happens if I forget or lose my access card?

There will be computer terminals outside the turnstile and you can amend your access details by logging into your MYFLYE account on the website and changing your card number.  Your account will be updated and you can gain access immediately. Any account issues must be emailed to memberservice@flyefit.ie who will deal with your query during working hours.

How do I gain entry to the Gym?

You access the gym through a full height turnstile.  Your access card is one of your chosen bank cards (debit card or your credit card). You are required to fill those details in a section called manage my account in the MY FLYE section of the website. You only provide us with the last 12 digits of that card (no expiry date or security code) You swipe that card to gain entry.

Is the FLYEfit website secure?

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private. Please refer to our privacy statement on the website for further details.

Can I share or give my Card number to somebody else to use?

Under no circumstances can you give or share your Card  with anybody else as it is unique to yourself. To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled. All members entering and exiting a FLYEfit gym are monitored by CCTV to further enhance member safety and prevent card abuse.

Will I be issued with a FLYEfit membership card?

No. You will choose your access card which will be one of your own personal cards. The cards that are acceptable include: visa cards, mastercard, ATM cards,  laser cards plus Visa Debit cards.  In the joining process, you will enter the last 12 digits of your chosen card. This number is unique to you. We will only store these 12 digits and the magnetic reader at the entrance will only read these 12 digits. Access to FLYEfit gym is only possible by swiping your chosen card at the magnetic reader at the entrance.

STEP BY STEP GUIDE TO JOIN

Stage 1

Choose your gym and location.

Select the gym membership package you wish to join up.

Stage 2

Your account:

Choose the date in which you would like to activate your membership.

You will have to login/create a new account to continue.

Stage 3

New account users will have to enter their details.
– You are required to fill in every step marked with an asterisk.
– If the password does not seem to be working, this is due to the required fields not being properly filled out.
– Your date of birth may need to be filled in the format of year/month/day depending on your browser.
– Your phone number must be entered in this format: +353877895647
– Post code must be entered in as D17, D15 etc.

Stage 4

Health info
– This step will require you to enter in your medical status.

Stage 5

In order to create an access code, the member must enter the last 12 digits of any card with a black magnetic strip and have at least 12 digits. Debit and credit do cards work best but it is also possible to use pre-paid credit cards such as O2 cards, Tesco Clubcards, Nando’s Cards, Dunnes cards, SuperValu cards, One4All gift cards, Dundrum cards and store loyalty cards to name but a few.

PLEASE NOTE: If your card is not acceptable at this stage it can be due to either,
1.It has been stored on a previous in-complete membership attempt in the past or
2.it has been stored on a previous expired/cancelled membership.
If this is the case you can resume/login on that previous membership from the resume/login joining process on our MYFLYE log in section.
– You can sign up to a free introductory gym programme in this step if you wish.
– You will also need to agree to the T & C’s and the Flyefits agreements in order to complete the membership.

Stage 6

This part will see you enter your card details and will outline the process of future payments.
– After you enter your card details you may be asked by your bank to verify your account on your Verify By Visa. This
is between you and your bank and we cannot help with this issue.

FACILITIES

Is there a minimum number for a class to go ahead?

There is a minumum requirement of 3 people for a class to go ahead.

Are FLYEfit offering classes?

Yes there are currently 50 plus free FLYE fitness classes included in your membership. You can book classes online on the website. Classes can also be booked with a €9 day pass which can be purchased on the website.

Do FLYEfit offer Car Parking?

PARKING IS GYM SPECIFIC.

Ranelagh Gym: You can park in the car park behind SuperValu, the car park has limited spaces  There is a special rate for members of only 60cents for 2 hours (normal rate €2.70 p/h). You must text the code temp0756carreg to 53133.  Payment will be deducted from your phone bill.

Swords: Car-parking available in the surrounding car-park and the underground car-park also. Free Car-park code is: 004333

Georges St: No car-parking available, but off-street parking is available and Drury Street car-park is situated nearby.

Baggot street & Macken Street is on street parking, please check street signs for rates.

Portobello- No car-parking available, but on-street parking is available nearby. Harcourt Luas stop nearby and bus routes close also. Please check street signs for rates.

Dundrum- No car-parking available, but on-street parking is available nearby and car parks in the surrounding area. Dundrum and Balally Luas stop nearby and bus routes close also. Please check street signs for rates.

Should I pre book into classes and how do I book in?

YES we recommend that you do.  Once you are booked in you are guaranteed a place. You can book 3 classes per 24 hrs and 3 days in advance via the MYFLYE.

If you log into your MYFLYE and select classes then click on the class you want to attend.  This will open up a new window to confirm your booking.  Once you are booked into a class it will show up in pink.

As a courtesy to fellow members if you cannot attend the class can you please log into MYFLYE and cancel the class by clicking on the class you booked and press cancel.

Will personal training be available?

Yes, this is outsourced to Independent personal trainers.  Their contact details and qualifications can be found on the Personal Training section on the website or on the notice board in the Gym.

They offer one to one Personal Training and each trainer has their own Individual Pricelist.

Only Personal trainers who hold a FLYEfit Personal Training agreement can personal train out of FLYEfit Gyms.  No other Personal trainers may train any member/ non member on FLYEfit premises. 

Only Physical/Physio Therapists/Rehab Specialists who hold a valid agreement with FLYEfit may operate out of FLYEfit Gyms.  No other Therapists may train or carry out any rehab sessions with a member/ non member on FLYEFit Premises
Members please know your rights.

ALL PERSONAL TRAINERS ARE SELF EMPLOYED

If requiring services of a Personal Trainer. The agreement you put in place is between you and the Personal trainer.

FLYEfit is not responsible for, nor benefits from, any Transaction between you and the Personal trainers.

Each Personal Trainer operates under a personal training agreement and are fully aware of their responsibilities to the client.

As a personal training client please be aware of your consumer rights.
You are entitled to a fully qualified Personal Trainer that abides by all laws.
Your Personal Trainer must be registered as self employed
Your Personal trainer must be fully tax compliant.
You must be provided with a receipt for all payments,
You have a right to receive a refund from the Personal trainer if the Personal trainer does not/ cannot provide the number of sessions you have signed up to.

Does the facility include sauna, steam, spa and pool?

No. We are offering a high quality, exercise and gym facility only, with a no ‘frills and fuss’ approach. This allows us to give you a high value – low cost membership. Why pay extra for facilities you may not use?

Are there lockers?

Yes, you can purchase a padlock from our vending machine in each FLYEfit. Lockers are located in the changing rooms and are only to be used for the duration of your training session. Lockers are not for use overnight.

PLEASE ENSURE YOUR BELONGINGS ARE LOCKED AWAY AT ALL TIMES.

We do not allow a members belongings to be left overnight in a locker. Locks will be removed if left on overnight and items placed in a secure area for 1 week only. FLYEfit do not accept any responsibility for items left on the premises.

Are there changing facilities in each FLYEfit?

Yes, we provide showers, lockers and toilets. Hairdryers will also be provided.

Will I be shown how to use the equipment?

We strongly recommend that you book a FREE gym intro when you join.  Log into MYFLYE / classes and Gym Intro Tab to book

24HR OPENING

Can I use the changing rooms after hours?

Both the ladies & Gents Changing rooms will close for security reasons and for cleaning.  However the wheelchair accessible bathrooms will be open and they also host shower facilities.

24HR Gym Changing Room closing/opening hours are:

Monday-Friday

6.30am-10.30pm

Saturday & Sunday

9.00am-7.30pm

Non 24HR Gym Changing Room closing/opening hours are:

Monday-Friday

5.30am-11.00pm

Saturday & Sunday

7.30am-9.30pm

What happens if I have access problems?

There will be computer terminals outside the turnstile and you can amend your access details by logging into your MY FLYE account on the website and changing your card number.  Your account will be updated and you can gain access immediately. Any account issues must be emailed to memberservice@flyefit.ie who will deal with your query during working hours.

What do I do in case of an emergency after hours?

There will be a staff member on site, they may not be visible at all times, if this is the case please hit the emergency button located on ALL Gym Floors and a staff member will be with you ASAP.

Is the Gym staffed 24hrs?

Yes the Gym is staffed by Gym staff from 6.30am – 11pm Monday to Friday, 9am – 9.00pm Saturday and Sunday 10am-8pm. There will be cleaning staff on site at all other times.

Please Note: Outside of Hours access is only permitted with your access card.

Are all Gyms open 24 hrs?

All of our gyms are 24hr except our Dundrum, Ranelagh & Baggot St gym. The opening hours are:

Mon-Fri

5.30am-11.30pm

Sat & Sunday- 7.30am-10pm

Open 7 days a week except Christmas Day.

Can I leave my belongings overnight?

We do not allow a members belongings to be left overnight in a locker. Locks will be removed if left on overnight and items placed in a secure area for 1 week only. FLYEfit do not accept any responsibility for items left on the premises.